Sales Operations Coordinator

iFLY Careers•Frisco, TX

21h•Remote

About The Position

The Sales Operations Coordinator is accountable for the governance, integrity, and performance of the sales operating system (CRM, sales tools, and reporting standards) across the STEM and G&E sales organizations to improve pipeline reliability, forecasting confidence, and seller productivity. This role exercises independent judgment to define operating standards, evaluate options, and implement improvements that materially impact sales execution, data quality, and adoption. Who We Are: Headquartered in Austin, Texas, iFLY Indoor Skydiving is a global company with 33 (and growing) owned tunnel locations across the US and 88 tunnels worldwide. We are continually growing our STEM programs and are looking to add enthusiastic team members that share our passion about STEM and flying!

Requirements

2+ years experience in a CRM or Sales Operations / Revenue Operations role (HubSpot preferred).
High attention to detail and data accuracy; ability to define standards and enforce control.
Strong problem-solving and root-cause analysis; ability to determine corrective actions with measurable outcomes.
Excellent communication and influence skills, including the ability to drive compliance without formal authority.
Experience working cross-functionally with Sales, Marketing, IT, and Finance/BI partners on operational initiatives.
Self-starter who can prioritize work based on business impact and manage multiple initiatives to completion.

Responsibilities

Set and enforce CRM data quality standards (required fields, stage definitions, lifecycle rules, activity capture expectations).
Approve and deploy day-to-day CRM configuration changes (properties, views, automation rules, validation checks) that align to established Sales Ops processes.
Determine root cause and corrective actions for data integrity or workflow breakdowns, including required remediation from users and stakeholders.
Establish reporting definitions and metric standards used in recurring operating reviews.
Escalate tool/process changes with cost, contract, or system-wide design implications to the Sales Operations Lead with a recommendation and business case. Within standards, architecture, and strategic direction established by the Sales Operations Lead.
Own CRM governance and operating standards for day-to-day CRM operations (HubSpot), including data governance rules, property architecture, user access standards, permissions, and workflow design within established Sales Ops processes.
Set data quality standards; lead recurring audits to identify root causes, determine corrective actions, and implement configuration/process changes that materially improve CRM integrity.
Design, approve (within governance), and deploy updates to workflows, automation, and object structure; document rationale and expected business impact.
Own CRM documentation as a governed operating system (SOPs, naming conventions, governance rules, and usage standards) and keep it current with each release.
Lead data imports and reconciliation; determine remediation approach for systemic data issues and validate downstream reporting impact.
Own reporting definitions, dashboards, and operating metrics that drive leadership decisions on pipeline health, conversion, and productivity.
Interpret operational data to identify trends and breakdowns; determine corrective actions, implement fixes, and deliver insights with clear recommended actions and expected outcomes.
Deliver weekly/monthly operational readouts (pipeline hygiene, activity quality, conversion trends) and highlight material risks/opportunities.
Validate system-to-system activity capture (e.g., RingCentral call metrics), determine remediation steps, and enforce completion to restore reporting reliability.
Drive adherence to sales operating standards (SLAs, required fields, stage/lifecycle rules) and intervene when deviations create material risk to pipeline integrity, forecasting confidence, or operational efficiency.
Lead assigned operational improvement initiatives end-to-end (e.g., data governance rollouts, collateral governance, automation releases) with defined success measures and post-launch monitoring.
Lead change management for system/process releases by creating adoption plans, training materials, communications, and measuring adoption and compliance outcomes.
Own the structure and governance of enablement content and operational resources in the CRM and shared systems; ensure version control and alignment to current standards.
Serve as the escalation owner for CRM governance and workflow issues; triage requests based on business impact and implement solutions or route to the appropriate owner.
Own systems onboarding outcomes for new sales team members, including access standards, training completion, and certification of CRM readiness.
Govern sales collateral and toolkits in the CRM, including taxonomy, access rules, and compliance with current enablement standards.
Own follow-through on Sales Operations action items, driving closure across stakeholders and documenting decisions/standards changes.