Sales Operations Coordinator

ForTec Medical • Hudson, OH

6d

About The Position

As ForTec continues to grow, we are seeking someone who thrives in a fast-paced environment and enjoys being at the heart of the organization's sales activities. A successful candidate will need to possess excellent communication and organizational skills, a strong attention to detail, and the ability to work with a sense of urgency while multi-tasking. Additional job responsibilities are outlined below:

Requirements

• High school diploma or equivalent required. Associates' or Bachelor's degree in business preferred
• 0 - 2 years of sales experience desired
• Knowledge of accessing and using the Internet, to advanced computer skills in Microsoft Outlook and Excel required. CRM (Microsoft Dynamics) knowledge is a plus
• Excellent verbal, organizational, written, multitasking, and presentation skills required
• Sales and goal-oriented
• Telephone skills, direct communication with sales reps and customers to obtain information
• Be polite, be understanding, and gather information with probing questions in a professional demeanor

Nice To Haves

• Associates' or Bachelor's degree in business preferred
• CRM (Microsoft Dynamics) knowledge is a plus

Responsibilities

• Review and resolve pricing errors and issues on completed cases
• Create, update, and maintain customer pricing schedules per contract parameters
• Ensure internal systems accurately reflect current pricing strategies and work to resolve issues in a timely manner
• Assist the sales team with constructing new business proposals with quotes and contracts
• Utilize the contract/quote template and keep these tools updated and current
• Utilize CRM to assist the sales team in curating customer information
• Help to identify duplicate and inaccurate data in CRM and proprietary internal systems, working with IT to rectify issues
• Ensure all customer contracts are accurately documented in CRM
• Review customer inquiries and requests, communicating with appropriate departments/individuals effectively and in a timely manner
• Assist the field technicians with case and pricing, the finance department with billing questions, and customer care on an as-needed basis

Benefits

• Paid Time Off: Company-paid holidays, a floating holiday, and generous paid time off.
• Health & Wellness Support: Medical, dental, vision, short- and long-term disability, life insurance, critical illness insurance, accidental injury insurance, and a Health and Wellness Program.
• Future Planning: 401(k) with company match, annual profit-sharing opportunities, and free financial advising resources.
• Extras That Matter: Free Teladoc account, employee assistance programs, employee referral bonuses, tenure milestone awards, holiday bonuses, and performance-based recognition and reward opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees