Sales Operations Coordinator

Centric Brands Inc.•New York, NY

54d•$60,000 - $65,000

About The Position

Centric Brands is a leading lifestyle brand collective that designs, sources, markets and sells high quality products in multiple segments, including women's, men's and kid's apparel, accessories, entertainment and beauty. Centric Brands is focused on our customers and our brands that will drive the company's future growth. We are defined by innovation as we seize new opportunities and thrive in an environment informed by creativity and thinking that is both analytical and outside the box. Centric Brands reflects a team built on respect, for others and for the hard work it takes to achieve our goals and build our bright future together. The Sales Operations Coordinator for Centric Brands' Kids Division plays a key role in supporting the sales process from order creation through to delivery. This individual serves as a critical liaison between internal departments, sales representatives, and retail partners to ensure operational accuracy, timely fulfillment, and exceptional customer service. The ideal candidate is detail-oriented, highly organized, proactive, and thrives in a fast-paced, team-oriented environment.

Requirements

Bachelor's Degree preferred
3+ years of experience in sales operations, customer service, or order management, preferably in the wholesale or fashion/apparel industry
Proficient in Microsoft Excel; experience with SAP is a strong plus
Experience with EDI systems and retail compliance standards
Exceptional organizational skills and keen attention to detail
Strong written and verbal communication skills
Ability to multi-task, prioritize effectively, and work under tight deadlines
Self-motivated, collaborative, and able to think critically and solve problems independently
Customer-focused with a strong sense of urgency and accountability

Responsibilities

Respond to customer inquiries via phone and email regarding orders, shipments, and deliveries, ensuring timely and accurate communication.
Accurately enter and manage orders in the system; troubleshoot and resolve issues related to oversold items, late deliveries, substitutions, and customer-specific requirements.
Maintain backup documentation for all orders and communication for audit and resolution purposes.
Support house sales representatives with order entry, order adjustments, and tracking sample needs.
Act as the main point of contact between Sales, Production, Operations, Imports, and Shipping to ensure smooth order flow and timely delivery.
Track and update the status of POs, shipments, and inventory; proactively communicate updates to internal and external stakeholders.
Partner with customer compliance departments to maintain compliance documentation and execute customer-specific routing and labeling requirements.
Lead the new vendor setup process, collaborating with customer operations, legal, and accounting to ensure timely completion.
Generate and distribute reports using SAP and Excel to track order fulfillment, delivery performance, and customer account status.
Research and analyze shipping discrepancies, delayed deliveries, and inventory availability to provide resolutions and insights.
Support ad hoc reporting needs for sales, operations, and customer service teams.
Assist with the coordination and setup of the showroom for seasonal markets and meetings.
Manage seasonal sample tracking for current and past collections to ensure proper availability and organization.

Benefits

industry-competitive salary
comprehensive benefits plan (medical, dental, vision)
matching 401(k)
Summer Fridays
generous PTO
merchandise discounts
excellent career development opportunities
Centric Cares, focuses on volunteerism to make a difference in communities we live and work in
D&I committee is shaping the future of diversity, equity and inclusion at Centric Brands though workshops, resources and inspiring conversation

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