Sales Operations Coordinator

ALS•Irving, TX

19h

About The Position

At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future. Primary Objective: Lead and Opportunity Management: Manage and triage inbound enquiries received through company channels, ensuring timely qualification and routing to the appropriate sales personnel. Maintain visibility of incoming opportunities and ensure leads are captured accurately within the CRM system. Support the early qualification of receptive leads to determine appropriate service scope and internal ownership. Quotation Coordination: Coordinate the preparation and submission of client quotations in collaboration with sales, technical, and operational teams. Track quotation progress to ensure timely delivery and follow-up with relevant stakeholders where required. Maintain organised documentation of quotations, proposals, and supporting commercial materials. Post-Quote Coordination and Client Support Coordinate activities following signed quotations to support a smooth transition from commercial agreement to study initiation. Serve as a liaison between clients, sales representatives, clinic operations and finance to facilitate next steps including POs, invoicing coordination, study schedules and sample shipment logistics. Maintain clear documentation of project initiation details within the CRM and internal tracking systems. CRM and Commercial Systems Management: Maintain accurate opportunity records, communications, and documentation within the CRM system (Salesforce preferred). Support the integrity and completeness of pipeline data to enable reliable commercial reporting and forecasting. Develop and maintain internal tracking tools, dashboards, and operational KPIs that support sales performance monitoring. Internal Communication and Coordination: Act as a coordination point between sales, operations, laboratory teams, and other internal departments to ensure efficient information flow. Facilitate clear communication across teams regarding client enquiries, quotations, and operational requirements. Escalate operational issues or process bottlenecks where appropriate to ensure timely resolution. Process Improvement and Operational Efficiency: Identify opportunities to improve internal commercial processes and workflows that support opportunity management and quotation delivery. Collaborate with management to implement best practices that improve responsiveness, transparency, and efficiency within the sales support process. Training and Onboarding Support: Assist in onboarding new team members by providing guidance on internal commercial systems, CRM usage, and sales support processes. Support the development of documentation and process resources to ensure consistent internal practices.

Requirements

Associate’s or Bachelor’s degree in business administration, Communication, or a related field (preferred but not mandatory).
Prior Professional Experience in a business, operations, customer service, sales support or administrative role (internships and early career roles considered).
CRM system experience (Salesforce preferred).
Life Sciences / CRO environment experience.
Beauty & Personal Care sector familiarity
Communication Skills: Strong verbal and written communication abilities to convey information clearly and effectively to various stakeholders.
Problem-Solving: Proactive approach to identifying issues and developing practical solutions in a fast-paced environment.
Interpersonal Skills: Ability to build relationships and foster collaboration among teams.
Customer Focus: Ability to communicate professionally with clients and internal stakeholders while supporting a high level of service and responsiveness.
Organizational Skills: Strong time management and organizational abilities to prioritize tasks and manage multiple requests effectively.
Technical Proficiency: Strong proficiency with business software including Microsoft Office (Excel, Word, PowerPoint), CRM Systems, Project Management systems and collaboration platforms; ability to quickly learn and adapt to new systems and tools..
Advanced Excel and data management capability
Comfort working across multiple digital systems and quickly learning new platforms with minimal training.
Confidence working with structured systems and process workflows
Ability to build and maintain operational tracking tools and KPIs.
Strong organisational skills and independent workflow management.
Proactive mindset focused on improving operational efficiency.

Responsibilities

Manage and triage inbound enquiries received through company channels, ensuring timely qualification and routing to the appropriate sales personnel.
Maintain visibility of incoming opportunities and ensure leads are captured accurately within the CRM system.
Support the early qualification of receptive leads to determine appropriate service scope and internal ownership.
Coordinate the preparation and submission of client quotations in collaboration with sales, technical, and operational teams.
Track quotation progress to ensure timely delivery and follow-up with relevant stakeholders where required.
Maintain organised documentation of quotations, proposals, and supporting commercial materials.
Coordinate activities following signed quotations to support a smooth transition from commercial agreement to study initiation.
Serve as a liaison between clients, sales representatives, clinic operations and finance to facilitate next steps including POs, invoicing coordination, study schedules and sample shipment logistics.
Maintain clear documentation of project initiation details within the CRM and internal tracking systems.
Maintain accurate opportunity records, communications, and documentation within the CRM system (Salesforce preferred).
Support the integrity and completeness of pipeline data to enable reliable commercial reporting and forecasting.
Develop and maintain internal tracking tools, dashboards, and operational KPIs that support sales performance monitoring.
Act as a coordination point between sales, operations, laboratory teams, and other internal departments to ensure efficient information flow.
Facilitate clear communication across teams regarding client enquiries, quotations, and operational requirements.
Escalate operational issues or process bottlenecks where appropriate to ensure timely resolution.
Identify opportunities to improve internal commercial processes and workflows that support opportunity management and quotation delivery.
Collaborate with management to implement best practices that improve responsiveness, transparency, and efficiency within the sales support process.
Assist in onboarding new team members by providing guidance on internal commercial systems, CRM usage, and sales support processes.
Support the development of documentation and process resources to ensure consistent internal practices.