Sales Operations and Planning Specialist

SK hynix America•Austin, TX

3h•Onsite

About The Position

At SK hynix America, we're at the forefront of semiconductor innovation, developing advanced memory solutions that power everything from smartphones to data centers. As a global leader in DRAM and NAND flash technologies, we drive the evolution of advancing mobile technology, empowering cloud computing, and pioneering future technologies. Our cutting-edge memory technologies are essential in today's most advanced electronic devices and IT infrastructure, enabling enhanced performance and user experiences across the digital landscape. We're looking for innovative minds to join our mission of shaping the future of technology. At SK hynix America, you'll be part of a team that's pioneering breakthrough memory solutions while maintaining a strong commitment to sustainability. We're not just adapting to technological change – we're driving it, with significant investments in artificial intelligence, machine learning, and eco-friendly solutions and operational practices. As we continue to expand our market presence and push the boundaries of what's possible in semiconductor technology, we invite you to be part of our journey to creating the next generation of memory solutions that will define the future of computing.

Requirements

Bachelor’s degree (BA/BS) is preferred
Minimum of 2 years’ experience as a planner and scheduler in the semiconductor industry
Excellent verbal and written communication skills
Outstanding analytical and interpersonal skills
Strong proficiency with office software, including PowerPoint, Excel, and Word
Experience in SAP for Sales Operations
Experienced with sales operations process, logistics, and inventory management
Being able to work in a multi-cultural environment

Nice To Haves

Bilingual in English and Korean is preferred

Responsibilities

Direct interaction with customers for order acknowledgement and delivery schedule
Order management from entering the order in SAP to the final shipment
Maintain communications with HQ on delivery management through the complete logistical cycle from factory to customer
Work closely with Sales Account Managers, Operations, Accounting, and Logistics
Secure customer data to open new accounts or to increase credit limits
Liaison between Customers and Operations
Maintain an open line of communication with customers to ensure product requirements are met on time
Hub reconciliation
Ad hoc and interval reporting on business progress
Will coordinate with corporate headquarters to ensure materials are provided according to schedules
Will provide input to management, marketing, and sales on current product support from HQ, backlog issues, and other potential schedule issues
Data consolidation and analysis, including but not limited to customer forecast, monthly sales tracking, order backlog, and other sales-related generation
Product planning and order management
Deliver order creation, RMA, sample distribution, Sales analysis, Sample Distribution
Effectively communicate with technical marketing and sales to resolve open issues in an efficient and timely manner