Sales Operations Analyst

AAA • St. Louis, MO

46d

About The Position

Sales Operations Analyst As a Sales Operations Analyst, you are capable of developing, testing, and deploying reports used to support the business. You will be querying large datasets with SQL, developing Tableau reports, and working on various ad-hoc data requests. What You Will Do You will monitor various inboxes and address the needs of our internal customer base You will query data for various ad-hoc data needs You will also identify and analyze trends to present to peers and managers You will design, develop, and deploy various KPIs to track Service Quality, Productivity, Frequency, and Severity, along with developing reports to track new initiatives, annual performance goals, and provide analysis for recent results You are highly organized and able to work on multiple projects and ad-hoc requests each week, prioritize the various tasks for each project, communicate effectively on the progress made during the week or explain the challenges that are impacting a deadline and estimate when that project can be delivered What You Will Need To thrive in this role, you will have experience in a traditional data or analytics corporate environment You have the ability to learn new methodologies, databases, analytical tools and Ad Hoc reports. You have excellent skills in using Microsoft Excel and PowerPoint You have excellent Tableau and SQL skills. Tableau/SQL certification is a plus You will have some experience with Python and Jupyter Notebooks You have the ability to analyze, organize and shift priorities to meet the needs you your manager/supervisor #LI-LD1 Remarkable benefits: • Health coverage for medical, dental, vision • 401(K) saving plan with company match AND Pension • Tuition assistance • PTO for community volunteer programs • Wellness program • Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It's our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry. AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world-class service. What else do we offer? Stability. Growth. Commitment to an exciting future for both you and our members.

Requirements

• experience in a traditional data or analytics corporate environment
• ability to learn new methodologies, databases, analytical tools and Ad Hoc reports
• excellent skills in using Microsoft Excel and PowerPoint
• excellent Tableau and SQL skills
• some experience with Python and Jupyter Notebooks
• ability to analyze, organize and shift priorities to meet the needs you your manager/supervisor

Nice To Haves

• Tableau/SQL certification

Responsibilities

• monitor various inboxes and address the needs of our internal customer base
• query data for various ad-hoc data needs
• identify and analyze trends to present to peers and managers
• design, develop, and deploy various KPIs to track Service Quality, Productivity, Frequency, and Severity, along with developing reports to track new initiatives, annual performance goals, and provide analysis for recent results
• work on multiple projects and ad-hoc requests each week, prioritize the various tasks for each project, communicate effectively on the progress made during the week or explain the challenges that are impacting a deadline and estimate when that project can be delivered

Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees