Sales Operations Analyst

Megaport • Austin, AZ

2d • Remote

About The Position

About Megaport We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 400 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun. Our Team Culture We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do. The Role This individual will work closely with the Chief of Strategy, Senior Director of Global Sales Operations, sales leadership teams, and other business functions. The role will include daily operations of order management, processing information requests from Sales and other departments, and ensuring the quality of data in CRM and other systems. The Sales Operations Specialist function works closely with stakeholders across the company to ensure business growth and success.

Requirements

• 3+ years of experience in sales operations, business operations, or a related role
• Background in as-a-service business, networking or cloud computing business preferred
• Superior attention to detail under tight deadlines
• Critical-thinker; the ability to analyze complex problems, develop innovative strategies, and execute
• Exceptional communication skills; ability to present complex concepts in a clear and concise manner
• Ability to work cross-functionally and build relationships at all levels of the organization
• Excellent time management, organizational, and communication skills
• Proven ability to be flexible and adaptable in a fast-paced, dynamic environment
• Comfort working with multiple teams and colleagues from various management levels
• Experience with Salesforce, Administrator certification a plus

Responsibilities

• Conduct analyses and offer strategic insights to Sales teams, enabling a proactive approach to effectively manage customer pricing scenarios.
• Evaluate and propose enhancements for custom pricing scenarios by updating record visibility throughout the entire lifecycle of ordering data.
• Lead data-driven projects that improve the efficiency of customer-facing purchase processes.
• Coordinate inter-departmental tasks within Sales Operations, bridging process gaps and serving as the primary liaison for effective engagement between Sales Operations and other decision-making departments.
• Collaborate with Customer Success as the main point of contact within Sales Operations for the internal oversight of service orders and the maintenance of Manual Service Order records.
• Oversee successful execution throughout the lifecycle of the Manual Order Process, including necessary documentation to facilitate adaptability to future changes.
• Maintain the Manual Service Order repository to ensure data integrity and visibility across systems, facilitating departmental access to relevant information.
• Provide weekly order-related reporting to management and as requested by Sales teams.
• Enhance CRM hygiene by upholding best practices, ensuring alignment across regions, and implementing comprehensive documentation, guided by data-driven reports.
• Provide periodical support and backup of administrative activities within Sales Operations and Systems.
• Investigate system and data issues and quickly act on solutions, earn and maintain in-depth knowledge of our products, solutions, and operational systems.

Benefits

• Flexible working environment – a remote-first culture with coworking options available
• Generous leave plans – including 4 weeks of paid annual leave, parental leave, birthday leave, and a purchased annual leave program
• Health and wellness support – through a wellness allowance and employee wellbeing initiatives
• Comprehensive learning support – generous study and training allowance plus 5 days of paid study leave
• Creative, modern workspaces – designed to inspire when you're not working remotely
• Motivated, inclusive team – work alongside industry experts and fresh talent
• Recognition programs – celebrate achievements with our Legend and Kudos awards
• For U.S. employees – access to medical, dental, and vision insurance, plus a 401(k) plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees