Sales Operations Analyst

Catch Co.•Lombard, IL

3d•Remote

About The Position

Mystery Tackle Box (MTB) is seeking a detail-oriented and analytically driven Sales Operations Analyst to support our Retail & Marketplaces Team. This role is the operational backbone of our retail sales and marketplace business, owning data, reporting, customer service and process infrastructure that enables our sales team to manage accounts effectively, hit revenue targets, and scale our retail partnerships. The ideal candidate thrives in a fast-paced environment, loves digging into numbers, and takes pride in optimizing processes for efficiency.

Requirements

2+ years of experience in sales operations, retail analytics, account management support, or a related role.
Advanced proficiency in Microsoft Excel and/or Google Sheets; comfort working with large datasets and building models from scratch.
Strong analytical and problem-solving skills with high attention to detail.
Solid understanding of retail fundamentals: sell-through, turns, margin, promotional requirements, and basic supply chain concepts.
Clear, concise communicator—able to translate data into simple narratives for sales and leadership audiences.
Highly organized and self-directed; capable of managing multiple workstreams and deadlines simultaneously.
Collaborative mindset with a proactive, service-oriented approach to supporting internal partners.

Nice To Haves

Experience in a consumer products, e-commerce, or retail environment is strongly preferred.
Experience with CRM platforms (e.g. HubSpot) and data/reporting tools (e.g. Looker) preferred.

Responsibilities

Build, maintain, and distribute recurring reports on retail and marketplace sales performance, sell-through rates, inventory levels, and key account metrics for the VP of Retail & Marketplaces and Retail Account Manager.
Develop dashboards that surface real-time visibility into account health, shipment trends, and revenue vs. plan.
Analyze sell-through data by SKU, retailer, and season to identify risks and opportunities; proactively flag anomalies and recommend corrective actions.
Prepare ad hoc analyses and materials for retailer line reviews, buyer meetings, and internal business reviews.
Partner with the inventory controller and sales team to track item-level inventory positions across MTB warehouse and retailer networks.
Maintain demand forecasts and replenishment models to align supply with sell-through and turnover goals, avoiding both stockouts and overstock situations.
Monitor marketplace and retail account inventory regularly, flagging items at risk of out-of-stock or excess inventory ahead of peak seasons.
Assist in managing purchase order workflows and tracking inbound shipment timelines in coordination with the operations team.
Maintain CRM data hygiene for retail accounts and vendor accounts, ensuring account information, contact records, activity logs, and pipeline data are accurate and up to date.
Support order management processes, including tracking open orders, coordinating with the operations team on logistics issues, and flagging delivery discrepancies.
Assist the sales team with preparation of line review materials, seasonal proposals, innovation pipeline presentations, and tradeshow preparation.
Track and reconcile promotional programs, co-op funding, and retail media investments against plan; report on ROI and flag discrepancies.
Maintain organized records of retailer agreements, pricing files, program terms, and promotional calendars.
Act as a connective tissue between sales, marketing, merchandising, and operations—ensuring data and insights flow efficiently across teams.
Support product development and merchandising teams by synthesizing retail account feedback and sell-through data into actionable input for assortment and innovation decisions.
Assist the sales team with business development pipeline tracking for prospective retail partners.