Sales Operations Analyst
About The Position
The Sales Operations Analyst will play a critical role within the Growth Operations Department. Specifically, the Analyst will be responsible for executing day to day operations including but not limited to supporting the quote and contract processes, managing system governance, developing reports, providing business insight and improving overall processes. Additionally, this person will work cross functionally with other teams such as Sales, Commercialization, Legal, Finance and Professional Services to ensure the entire process from lead to cash is adhered to and supports company goals. To be successful, this person must be highly motivated, team-oriented, proactive, and self-sufficient with the ability to build and leverage strong relationships with internal stakeholders and deliver excellent customer service within a fast-paced, changing environment.
Requirements
- Bachelor’s Degree preferred
- 2-3 years’ of progressive relevant experience in a Sales Operations role preferred
- Experience with enterprise SaaS solutions preferred
- Strong analytical ability and able to prioritize multiple projects
- Intermediate knowledge of Salesforce.com CRM and reporting required, knowledge of Salesforce CPQ preferred
- Self-starter with a flexible, adaptable style and the ability to communicate with Sales team and various internal departments.
- Proficient in Excel
Responsibilities
- Support stakeholders with the quoting and contracting process for direct and partner agreements offline or Salesforce CPQ, as appropriate.
- Assist the Sales teams with deal crafting, strategies, and best practices to drive growth, deal velocity, and revenue.
- Review basic contracts and terms to advise the field sales team on appropriate next steps and escalate as needed.
- Proactively support the field sales team on opportunity management (creation, updating, closing).
- Process closed contracts for all Business Units within Salesforce.com
- Support internal lead to cash processes including (but not limited to) renewals, upsell and cross sell to prospects and existing clients.
- Identify opportunities for process automation and optimization, with a focus on scalability and driving significant growth.
- Troubleshoot and perform data audits to improve data integrity; investigate and resolve data discrepancies.
- Participate in change management process. Drive communication efforts across relevant stakeholders and drive adoption.
- Monitor and enforce system adoption, data compliance, and oversee governance.
- Maintain and evangelize communication best practices for sales and sales support functions.
- Own and deliver new process updates and projects, including ideation, requirement gathering, build, support, maintenance and success tracking.
- Conduct ad hoc analysis as required.
Benefits
- Flexible Personal Time Off (Vacation time)
- 401K match
- Competitive healthcare, dental and vision insurance plans
- Paid Parental Leave (Maternity and Paternity leave)
- Employee Stock Purchase Program
- Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
- Free Subscription to the Calm App
- Tuition Assistance Program
- Pet Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
