Sales Operations Analyst

Sprinklr

23h • $100 - $166 • Remote

About The Position

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. Job Description Sales Operations Analyst – Partner Operations/Program Management Location: Remote – U.S. What You’ll Do Sprinklr’s Alliances organization is growing rapidly, and strong operational execution is essential to scaling our global partner ecosystem. As a Sales Operations Analyst – Partner Operations/Program Management, you will serve as the operational, program, and project management backbone for the partner business. You will lead cross functional initiatives, improve processes, build reporting capabilities, and deliver programs that enhance partner performance, alignment, and visibility. In this role, you will manage complex projects and programs end-to-end, ensuring requirements are defined clearly, timelines are tracked, stakeholders are aligned, and outcomes are delivered with quality.

Requirements

• 5–7 years of experience in operations, program/project management, or sales/partner operations, ideally in SaaS or channel-focused environments.
• Proven ability to lead cross-functional projects end-to-end, from planning through execution.
• Strong organizational skills, attention to detail, and ability to manage multiple workstreams in a fast-paced environment.
• A proactive, solutions-oriented approach with a passion for operational excellence.
• Experience creating documentation (process maps, requirements, SOPs) and managing operational workflows.
• Excellent communication skills with the ability to drive alignment and convey complex information across diverse audiences.
• Proven strategic thinking, ability to develop actionable plans, and execution skills that achieve organizational goals.
• Strong focus on operational efficiency, process optimization, and continuous improvement methodologies.
• Bachelor's degree in business, Operations Management, Finance, or a related field

Responsibilities

• Project & Program Management Lead and manage crossfunctional projects across the partner lifecycle (e.g., partner programs, reporting automation).
• Define scopes, requirements, timelines, success metrics, and stakeholder alignment plans.
• Maintain operational cadence across programs, including governance meetings, reviews, prioritization discussions, and workstream checkins.
• Ensure timely delivery of reporting, dashboards, documentation, and partnerfacing materials.
• Track project risks, dependencies, and blockers, escalating where needed.
• Operational Management & Process Improvement Identify inefficiencies and recommend process improvements that strengthen accuracy, scalability, and cross functional alignment.
• Develop and maintain operating rhythms for partner processes, ensuring predictable, consistent execution across teams.
• Support operational rollout of Partner Program components (tiering, certifications, boot camps, account planning frameworks).
• Maintain and improve the Partner Portal experience.
• Reporting, Analytics & Dashboarding Work with Business Intelligence team to automate data flows and replace manual reporting processes with scalable solutions.
• Develop scoping documents and requirements for new data or reporting needs; ensure alignment with technical teams.
• Provide analysis and insights that inform strategy, prioritization, and resource allocation.
• Cross Functional Partnership Partner with the owners of Sprinklr’s internal systems (Sales Ops, BI, IT) to ensure requirements are defined clearly and delivered accurately.
• Serve as the operational liaison for Alliances, translating business needs into structured asks for technical teams.
• Ensure data quality, process consistency, and visibility across stakeholder groups.
• Build trusted relationships with Sales, Services, Finance, IT, and leadership teams.

Benefits

• We offer a comprehensive suite of benefits designed to help each member of our team thrive.
• Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it.
• We offer you and your family voluntary healthcare coverage in countries where applicable.
• We believe it is important to take time off – it is essential for your mental and physical wellbeing.
• We provide Sprinklrites with paid time off to recharge and spend time with loved ones.
• Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
• US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection.
• The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level