Sales Operations Analyst

Deephaven Data Labs•Charlotte, NC

21h•Onsite

About The Position

Why Deephaven Mortgage? Deephaven Mortgage has been a pioneer and leader in non-QM since our origin in 2012. Our longevity and strength in the non-QM space has allowed a significant number of borrowers to achieve homeownership who otherwise would not have under traditional requirements. Deephaven champions mortgage borrowers whose independence, entrepreneurial drive and determination are often the very reason they cannot qualify for a traditional loan. We continuously and responsibly innovate new mortgage products and programs that put homeownership within reach of millions of borrowers and investors that need and deserve financing through lending ingenuity that is supported by common-sense underwriting. Deephaven is comprised of two lending platforms. Our wholesale channel offers loans through a network of over 1,000 independent mortgage brokers. Our correspondent channel buys loans from over 200 correspondent partners. Deephaven’s headquarters are in Charlotte, North Carolina. To learn more about our innovative loan solutions please visit www.deephavenmortgage.com or email us at [email protected]. The Sales Operations Analyst will work closely with the Sales teams to define and document requirements and coordinate the accurate and timely execution of projects and enhancements. The successful candidate will support business operations by gathering requirements, analyzing data, and assisting in the development of solutions to improve processes and drive business success. The ideal candidate should have a strong understanding of using communication, Salesforce, Excel, problem-solving skills, and the ability to collaborate with team members and stakeholders. This role will report into our office located in the Ballantyne area of Charlotte, NC.

Requirements

Bachelor’s degree or equivalent work experience
1+ years of Business Analyst and/or Project Management experience
Experience with Asana or other PM software
Strong foundation in Project Management Methodologies, especially Agile
Ability to effectively communicate verbally and in writing to both business units and development team members
Strong understanding of a technology ecosystem and how the systems work to support business goals
Ability and willingness to learn quickly
Must maintain thorough documentation and show excellent attention to detail
Strong ability to task switch effectively and manage multiple priorities
Experience with MS Office products (Excel, OneNote, Outlook, PowerPoint, Visio, and Word)
Advanced Excel Skills (pivot tables, v lookups)
Works well in a collaborative environment that is high energy and drives towards goals
Ability to be adaptable and manage ambiguity from the business units
Aptitude to continually learn new areas of the business, technology, and the PMO
Ability to work in office in the Ballantyne area of Charlotte.

Nice To Haves

1+ years of Mortgage or Financial Industry experience is a plus
Experience using Salesforce or another industry standard CRM

Responsibilities

Partner with stakeholders, business SMEs, vendors, and technology team members to define project scopes, objectives, schedules, resourcing, budget, gap analysis, training needs, P&P updates, and implementation goals that drive product enhancements and projects through requirement gathering sessions
Identify and document all project and enhancement related issues, assumptions, constraints. dependencies, risks, roadmaps, process flows, solutions, and decisions
Track, manage, and document all project or enhancement related tasks in the project management software utilizing agile methodology and holding responsible parties accountable for adherence to delivery deadlines
Coordinate all project and enhancement related communications including status, timelines, updates, risks, budgeting, accountability, and decision making
Coordinate Training and Communications for impactful system changes as needed

Benefits

Flexible Time to Recharge – Personalized Time Off for What Matters (because rest isn't one-size fits all)
Future Finance Focused – Generous employer-matched 401(k) plan
Community Connect– Philanthropy Committee that creates charitable initiatives
Health from Day One – Comprehensive health insurance starting on day one of employment
Family Matters – Competitive maternity and paternity leave
Culture & Celebrations – Culture Committee with team-building events and celebrations
Ideas Welcome – Encouraging thought leadership and innovation
Guidance & Growth – Mentorship opportunities for career development
Perk Up – Exclusive discounts on travel, tech, pets, legal, and more

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