Sales Operations Analyst, Global Logistics

Amazon • Bellevue, WA

1d

About The Position

Are you passionate about using data to drive operational excellence at global
scale? Join Amazon's Global Logistics team as a Sales Operations Analyst, where
you'll process and analyze massive datasets to optimize our international
transportation services that connect sellers and customers across the world. In
this role, you'll be the analytical engine behind sales operations, developing
insights and tools that directly impact how we eliminate borders for buyers and
sellers globally.

Global Logistics provides FBA Sellers a one-stop shop for international
transportation services, delivering end-to-end supply chain solutions. Our
multicultural, multilingual team works with merchants, sellers, providers,
governments, and trade officials from the busiest to the most remote locations
around the world. Our mission is "Every supplier. Every location. Every customer
on Earth."

This role requires collaboration with China-based partners regularly. You should
expect to work some evenings to manage timezone differences.

You'll start your day reviewing overnight data from our global operations,
identifying trends and anomalies in seller performance metrics. You'll spend
time in Salesforce and Excel analyzing pipeline data, creating reports for
leadership, and developing insights that help prioritize which sellers need
support.

You'll collaborate closely with sales teams, finance partners, and product
managers to resolve escalations and improve processes. When systemic issues
arise, you'll dig into the data to identify root causes and propose solutions.
You'll also dedicate time to building new tools and automations that make the
team more efficient.

Your internal stakeholders include sales operations teams, account managers,
finance, and product teams across multiple time zones. Your customers are the
Global Logistics sales organization who rely on your analysis to make
data-driven decisions about seller engagement and support.

Global Logistics is responsible for providing FBA Sellers a one stop shop for
international transportation service, providing end to end supply chain
solutions for our Customers. Eliminating borders for buyers and sellers, Global
Logistics facilitates Amazon's expansion into a rapidly growing list of
countries, creating new logistical benchmarks and "firsts" through disruptive
innovation. Global Logistics is a multicultural, multilingual team works with
merchants, sellers, providers, governments and trade officials from the busiest
to the most remote locations around the world, applying a global perspective
with a local approach. Our mission is "Every supplier. Every location. Every
customer on Earth".

Requirements

• Bachelor's degree or equivalent
• 4+ years of using Microsoft Excel to manipulate and analyze large sets of data experience
• Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
• Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
• Experience in scripting for automation (e.g. Python) and advanced SQL skills.

Nice To Haves

• Experience working in a sales or sales support role
• Experience working within a high-growth technology company
• Speak, write, and read fluently in Mandarin
• 4+ years of transportation and supply chain experience

Responsibilities

• Generate and maintain pipeline reporting dashboards in Salesforce to track sales performance metrics
• Analyze data to prioritize qualified leads and execute lead assignment processes
• Investigate root causes of service issues at scale through systematic data analysis
• Manage operational escalations and coordinate with finance, product, and technical teams to resolve systemic issues
• Analyze seller feedback and anecdotes, taking ownership of resolution and partnering with product and seller experience teams for continuous improvement
• Develop tools and business processes that simplify operations, standardize workflows, and enable operational excellence
• Identify process improvement opportunities to shorten sales cycles from first-touch to conversion
• Create actionable recommendations through ad hoc data retrieval and analysis

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level