Sales Operations Administrator

TELAID INDUSTRIES INC•Norcross, GA

5d•$26 - $29•Hybrid

About The Position

The Sales Operations Administrator supports the effectiveness and accuracy of the Sales organization by taking ownership of assigned sales operations tasks related to data integrity, documentation support, and administrative coordination. This role is well suited for a proactive learner who can work independently, is highly organized, detail-oriented, dependable, and takes pride in accuracy and delivering results on time.

Requirements

Experience with Microsoft Office (Excel, Word, PowerPoint)
Exposure to CRM systems or customer data platforms
General understanding of sales processes or marketing support activities
Demonstrates a proactive learning mindset and curiosity to understand sales processes and systems
Highly organized with the ability to manage multiple tasks and deadlines simultaneously
Strong follow-through skills; completes work reliably and communicates status clearly
Comfortable asking questions, seeking clarification, and escalating issues appropriately
Takes pride in accuracy, consistency, and meeting commitments
Bachelor’s degree
1–3 years of experience in a sales operations, sales support, or administrative/coordination role
Strong sense of ownership and accountability
Excellent attention to detail, communication, and interpersonal skills
Ability to multitask, prioritize, and problem-solve in a fast-paced environment
Comfortable working independently and collaboratively
Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint)
Willingness and eagerness to learn Salesforce and other internal systems

Nice To Haves

Experience with CRM tools (Salesforce a plus, but not required)

Responsibilities

Assist with accurate entry and maintenance of customer, opportunity and sales-related data in Salesforce to ensure clean, reliable reporting.
Support the preparation of reports, presentations, and documentation for Sales Operations and Sales Leadership.
Support routine sales operations tasks, including RFI/RFP coordination, QBR tracking, internal documentation updates, and Salesforce entries.
Help organize, track, and maintain sales documentation such as contracts, agreements, and project-related files.
Partner with the Marketing team on pre-show and post-show sales support, event coordination where needed, lead distribution, and follow-up documentation from trade shows, conferences, or customer events.
Take ownership of assigned administrative and operational tasks, ensuring they are completed accurately, on time, and with minimal follow-up, while escalating issues or risks as needed to the Director of Sales Operations & Enablement.
Create or update sales opportunities in Salesforce based on rep input
Run and review Salesforce reports to support data auditing
Monitor revenue alignment and update records as needed
Support weekly, monthly, and quarterly reporting needs
Conduct basic research within tools such as ServiceNow to confirm data discrepancies against planned revenue, billings, or programs
Assist with tracking follow-up actions from marketing events, shows, or campaigns
Complete other ad hoc requests as assigned