Sales Operations Administrator

Emergent LLC

6d•Hybrid

About The Position

The Sales Operations Administrator 1 is a key member of the Shared Services team, responsible for supporting the sales lifecycle across the organization. This role provides day-to-day transactional support to the Sales Team, ensuring efficiency, accuracy, and compliance in operational activities. Acting as a first point of triage, the Sales Operations Administrator manages requests through established systems and procedures, escalating when additional expertise is required. Working closely with Sales, Program Managers, Contracts, Legal, and Accounting, this role contributes to consistent processes that streamline transactions, improve visibility, and safeguard compliance. The Specialist enables the Sales Team to move quickly while ensuring alignment with company objectives.

Requirements

Bachelor’s degree or equivalent experience.
1–2 years of experience in sales operations, contracts, business operations, or related administrative support functions.
Ability to organize, manage and process a large volume request under strict deadlines
Attention to detail
Ability to deliver results accurately and with a high sense of urgency
Effective written and verbal communication
Strong customer orientation and conflict resolution skills
Sound judgment in decision-making and problem solving
General understanding of sales principles and customer service practices

Responsibilities

Provide day-to-day operational and transactional support to the Sales Team to ensure efficiency, accuracy, and compliance.
Manage requests and cases through CRM tools and established processes, ensuring timely resolution.
Collaborate and coordinate communication, proposal preparation, and/or order processing with internal teams such as Accounting, Legal, and Vehicle Management, escalating issues when additional expertise is required.
Deliver problem resolution and quality assurance while maintaining a balanced and organized workload.
Adhere to standard operating procedures, supporting reporting and metrics that enhance visibility and accountability.
Contribute to process improvements that streamline engagement and strengthen alignment across the organization.
Maintain current knowledge of contract vehicle rules and regulations, industry trends, and best practices.
Perform all other duties, as assigned.

Benefits

Comprehensive Health, Dental, and Vision plans
Premier 401k retirement plan with corporate matching and a 529 college saving plan
Tax-advantaged Health Savings Account and Dependent Care Flexible Spending Account options
Legal Resources
Generous work/life balance opportunities supported by a PTO bank, paid holidays, leave programs and additional flex time off
Employee referral program
Employee recognition, gift and reward program
Tuition reimbursement for continuing education
Remote or hybrid work options
Engaging company events such as team building activities, annual awards and kick-off parties
Health and wellness-focused activities
Relaxation Spaces
In-office gourmet coffee, tea, fresh fruit and healthy snacks
Corporate GREEN approach – tracking energy consumption for reduction and purchasing only environmentally friendly products for our offices