Sales Operations Account Manager

Signature Products Group•Salt Lake City, UT

About The Position

Signature Products Group® (SPG) is an industry leader in the design, development, manufacture, and distribution of licensed products for some of the most recognized brands in the world. We partner with brands to expand their product categories and ensure consistent, high-quality representation across every channel — from concept through retail. SPG values creativity, teamwork, and a passion for product storytelling. We thrive in a collaborative environment where innovation and accountability drive results. The Sales Operations Manager will serve as a strategic partner for both internal sales and operation teams, and external customers. This role will play a critical role ensuring seamless communication, proactive issue resolution, and exceptional customer experiences. The Sales Operations Manager will work cross-functionally with Sales, Demand Planning, Supply Planning, Logistics, EDI team, Business Intelligence, and Accounting, to provide comprehensive support, monitor program execution, resolve issues, and maintain optimal account performance.

Requirements

Proven experience in customer service, sales support, or account management, ideally in an operational role
Strong understanding of CRM & ERP systems and account management processes
Excellent communication skills, both written and verbal
Ability to work collaboratively across departments
Detail-oriented with strong organizational skills
Proficient in Microsoft Office (Excel, Word, Outlook)
Familiarity with supply chain processes, EDI systems, and inventory management
Problem-solving mindset with a customer-first attitude

Responsibilities

Lead national accounts: Serve as the primary operational partner for assigned customer accounts, ensuring needs are met, issues are resolved quickly, and long-term success is supported
Execute sales programs: Oversee end-to-end program execution, including launches, shipments, and reporting; proactively mitigate risks to ensure on-time delivery
Optimize product assortments: Partner with Sales and Business Intelligence to analyze performance, improve in-stock rates, and drive sell-through
Manage CRM data: Maintain accurate account records and leverage insights to support forecasting and strategic planning
Monitor account health: Track inventory, replenishment, and availability; collaborate cross-functionally to resolve issues and maintain performance
Oversee order management: Ensure accurate forecasts, strong fill rates, and timely delivery of all products and materials
Collaborate cross-functionally: Work closely with Planning, BI, EDI, and Accounting teams to resolve operational and system-related challenges
Engage customers: Build strong relationships through proactive communication, insights, and recommendations
Partner with Sales: Provide updates, insights, and operational support to help drive account growth and performance
Drive process improvement: Identify inefficiencies and support the development of scalable processes and SOPs to improve efficiency and consistency