Strategic Sales Operations Account Manager

Signature Products Group•Salt Lake City, UT

About The Position

Signature Products Group® (SPG) is an industry leader in the design, development, manufacture, and distribution of licensed products for some of the most recognized brands in the world. We partner with brands to expand their product categories and ensure consistent, high-quality representation across every channel — from concept through retail. SPG values creativity, teamwork, and a passion for product storytelling. We thrive in a collaborative environment where innovation and accountability drive results. The Strategic Sales Operations Manager will serve as a strategic partner for both internal sales and operation teams, and external customers. This role will play a critical role ensuring seamless communication, proactive issue resolution, and exceptional customer experiences. The Sales Operations Manager will work cross-functionally with Sales, Demand Planning, Supply Planning, Logistics, EDI team, Business Intelligence, and Accounting, to provide comprehensive support, monitor program execution, resolve issues, and maintain optimal account performance.

Requirements

Proven experience in customer service, sales support, or account management, ideally in an operational role
Strong understanding of CRM & ERP systems and account management processes
Excellent communication skills, both written and verbal
Ability to work collaboratively across departments
Detail-oriented with strong organizational and presentation skills
Proficient in Microsoft Office (Excel, Word, Outlook)
Familiarity with supply chain processes, EDI systems, and inventory management
Problem-solving mindset with a customer-first attitude

Responsibilities

Own key accounts: Act as the operational lead and strategic partner for brand and customer accounts, ensuring strong performance and long-term growth
Partner with Sales: Support account planning, customer meetings, and presentations; help drive relationships and business outcomes
Execute sales programs: Manage program launches end-to-end, ensuring timelines, shipments, and reporting stay on track
Optimize assortments: Use data to refine product mix, improve in-stock rates, and drive sell-through
Monitor account health: Track performance, inventory, and replenishment; quickly resolve issues impacting availability
Manage orders & operations: Ensure accurate forecasts, fill rates, and on-time delivery of all products and materials
Leverage data & CRM: Maintain accurate records and use insights to improve forecasting and decision-making
Collaborate cross-functionally: Partner with Planning, BI, EDI, and Accounting to solve problems and keep operations running smoothly
Engage customers: Build strong relationships through proactive communication, insights, and recommendations