Key Account Operations Manager

Busch • San Jose, CA

3d

About The Position

The Key Account Operations Manager (“KAOM”) is a critical member of the Semiconductor Key Accounts Team who is responsible for supporting the sales operations of the Key Account activity. She/He is interacting with the Key Account Managers and Director, the factories, the customers and their contractors.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Exercise of judgment, discretion, and tact in all business matters and business relationships is required. Strong interpersonal skills and the ability to maintain clear and cooperative working relationships with co-workers and demonstrate regular attendance and punctuality are essential.

The organization’s leadership promotes collaborative problem solving in both formal and informal work teams. Participation in and contribution to teamwork within the organization is required. Additional requirements include experience in the vacuum technology industry, experience with the semiconductor capital equipment industry, as well as the ability to stay abreast of changes in the Semiconductor industry. Necessary interpersonal skills include being a self-starter, motivated, creative, flexible, self-confident, deadline oriented, accountable and able to multi-task. Employees must follow all quality and safety procedures of the company, including those at customer sites if applicable, and must abide by the corporate Code of Conduct in all situations.

The KAOM is responsible for ensuring maximum supplier performance to the Key Account and to make recommendations for improvement to the organization and management:

Delivery Performance, Supply Chain Performance
Compliance with customer requirements, procedures, industry directives and regulations
The KAOM is the main contact point for the customer for Supply Chain and on-time-delivery issues, as well as supplier compliance topics

Requirements

• Exercise of judgment, discretion, and tact in all business matters and business relationships is required.
• Strong interpersonal skills and the ability to maintain clear and cooperative working relationships with co-workers and demonstrate regular attendance and punctuality are essential.
• The ability to communicate in English verbally and in writing is essential.
• Superior math skills required.
• Strong reasoning and problem-solving abilities, with the capacity to analyze both practical and complex challenges in environments with limited standardization.
• Proven ability to multitask and thrive in fast-paced settings while maintaining a structured and disciplined approach to managing major customer accounts.
• Adept at assessing customer requirements and designing effective support strategies to meet business needs.
• Proficient in the use of Microsoft Office Suite and other business software, with experience using standard office equipment and computer-based systems.
• Advanced proficiency in Microsoft Excel, including the ability to create and maintain analytical tools for evaluating customer data such as forecasts, consumption trends, and performance metrics.
• Skilled in developing data-driven planning recommendations to support customer-specific programs and initiatives.
• Both a valid driver’s license and satisfactory driving record are required at the time of hire and periodically thereafter.
• Requires a bachelor’s degree
• This position welcomes candidates with a minimum of two to three years of experience with the Semiconductor industry, preferably with OEMs.

Nice To Haves

• Existing customer network with the key Semiconductor OEMs is preferred.
• Prior experience and good understanding of vacuum technology is preferred but not mandatory.
• Bilingual in Vietnamese preferred.

Responsibilities

• Collects, analyzes data relevant to delivery performance.
• Works with the Customer Success team to ensure maximum delivery performance.
• Collects sales forecast data or information from the customer, analyzes the data and processes it and forwards it to the appropriate organization.
• Organizes monthly OTD scorecard review meetings with internal stakeholders.
• Prepares material for the Supplier Performance Scorecard.
• Analyzes Supplier Performance and makes recommendations for improvement with the organization and management.
• Analyzes customer operating procedures.
• Receives Key Account requests for compliance with customer requirements or industry directives and works with the factory for implementation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees