Sales & Marketing Coordinator

Viceroy Santa Monica•Santa Monica, CA

3d•Onsite

About The Position

The Marketing Coordinator along with the hotel sales team, is responsible for proposing and implementing marketing strategies while providing administrative support that promote revenue generation among key targeted segments and support the hotel’s brand positioning and image. This role will work closely with and report to the Area Director of Sales and Marketing.

Requirements

The ability to listen to, assess, and appropriately respond to information conveyed through speech
The ability to convey technical information through writing to a nontechnical audience so the recipients easily understand the information and can quickly and correctly apply it.
The ability to exercise the personal discipline and extra diligence to assure that projects are completed on timely basis.
The ability to subordinate one’s personal agenda in favor of working collaboratively with the team to achieve departmental goals
Flexible schedule - Willing and able to work shift duties that may include evenings, nights, weekends and holidays.
Dynamic, highly motivated, self-confident, excellent interpersonal and organizational skills.
Interpersonal skills and the ability to work well with co-workers and the public.
Ability to sell concepts and ideas to management, peers and colleagues.
Excellent leadership skills that demonstrate adaptability, flexibility and team orientation.
Proven successful track record in creating cutting-edge, diverse programming.
Ability to exercise sound judgment in evaluating situations and making decisions.
Developing, managing, and executing an annual marketing plan and budget.
Proficiency in Microsoft Office Suite. Familiar with Delphi and Opera
Must be able to sit at a desk, walk, and stand for up to four (4) hours
Must be able to walk and stand for extended periods of time
Must be able to bend, stoop, squat and stretch
Must be able to occasionally lift up to 15 lbs.
Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed
Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity
High school or equivalent education required.
Previous experience in a similar role at a luxury hotel
All colleagues must maintain a neat, and well-groomed appearance (specific standards will be provided)

Nice To Haves

Prior experience working with hotels or luxury brands preferred, along with an understanding of luxury consumers and how to reach that market from a messaging and targeting standpoint.
Experience in luxury hospitality/hotels strongly preferred.
Bachelor’s Degree preferred

Responsibilities

Manage Hotel event calendar
Provide quality assurance and maintain brand tone of voice throughout all messaging
Prepare and distribute event flyers; present in morning meetings and distribute to hotel management to ensure all staff is aware
Create and update restaurant menus for in house and web distribution
Oversee and order posters for events happening on property
Create slides for all events and amenity updates to be listed on in-room televisions
Create event invitations, print, digital, and social platforms
Manage restaurant local social accounts, posts, stories, reels, and events
Create advertising pieces consistent with brand voice
Locate and promote local marketing channels
Create and maintain image gallery from property events and everyday images approved by Managing Director for distribution among PR, Sales team, etc
Coordinate and schedule onsite photo shoots with department heads; work with DOSM to ensure set ups match promotions and packages
Review and research negative Trip Advisor reviews with appropriate departments to develop appropriate responses and determine training where needed
Prepare and distribute Meet Our Guest forms for TA, VIP and group leads
Organize, print and deliver all VIP welcome amenities/ notes