Sales Manager

Omni Hotels & Resorts•Carlsbad, CA

18d

About The Position

Omni La Costa Resort and Spa is seeking an experienced sales professional to join our dynamic, award-winning sales team. Our iconic resort has continually been a leader in the resort market by delivering exceptional meetings, individual guest service, impressive financial results, and enviable associate satisfaction scores. The Sales team was recognized as Sales Team of the Year for Omni Hotels & Resorts in 2025. Omni Hotels & Resorts ranked #1 in the Upper-Upscale category of J.D. Powers and Associates annual study for guest satisfaction, winning this prestigious award year after year. This is a sales focused position requiring 100% of their time to be spent on direct sales related duties. This role is responsible for driving group business through high conversion of incoming opportunities within assigned market segments and proactive efforts. As a Sales Manager, you will represent Omni La Costa in the development of new customer relationships while maintaining and growing existing accounts. This individual will handle the Small-Sized Group market. Success in this role requires strategic qualification of opportunities, and the ability to execute masterful site visits that inspire confidence and drive conversion and prospecting discipline. The position focuses on maximizing total revenue across guest rooms, meeting space, food and beverage, and ancillary resort offerings by consistently closing at a high level. This is a performance driven role within a collaborative sales team structure, offering the opportunity to represent one of Southern California’s premier resort destinations.

Requirements

Proactively target, identify, qualify, and solicit group accounts within assigned geographic areas, vertical markets, or territories, with an emphasis on developing new customer relationships, maintaining existing accounts, and consistently achieving personal and resort revenue goals.
Works collaboratively with off-property sales channels (Regional Sales Offices, Rep. Firms, etc.) to ensure sales efforts are well coordinated.
Closes the best opportunities for the Resort based on the market conditions and hotel needs.
Understands the overall market in which they sell (i.e.: competitors’ strengths and weaknesses, economic trends, supply and demand, etc.).
Effectively manage and develop relationships with key internal and external customers, ensuring a high degree of customer satisfaction.
Conduct strategic site inspections, familiarization trips, and related sales presentations to cultivate potential group business, showcasing guest rooms, meeting space, banquet facilities, and all resort amenities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate’s degree required, bachelor’s degree preferred, and/or three to five years or more of progressive sales experience in a luxury resort environment.
Minimum of one to three years of experience as a Sales Manager within a high-volume hotel setting, resort experience preferred.
Demonstrated strategic thinking skills with strong organizational discipline and time management.
Proven outstanding selling skills with a history of meeting or exceeding production goals.
Ability to successfully perform each essential duty at a high level of execution.
The candidate must have basic mathematical skills and understand how to read, analyze and assist in the creation of sales related spreadsheets/excel documents.
La Costa Resort and Spa functions 7 days a week, 24 hours a day. All associates must realize that at times it may be necessary to move staff from their accustomed shift as business demands.

Responsibilities

Proactively target, identify, qualify, and solicit group accounts within assigned geographic areas, vertical markets, or territories, with an emphasis on developing new customer relationships, maintaining existing accounts, and consistently achieving personal and resort revenue goals.
Works collaboratively with off-property sales channels (Regional Sales Offices, Rep. Firms, etc.) to ensure sales efforts are well coordinated.
Closes the best opportunities for the Resort based on the market conditions and hotel needs.
Understands the overall market in which they sell (i.e.: competitors’ strengths and weaknesses, economic trends, supply and demand, etc.).
Effectively manage and develop relationships with key internal and external customers, ensuring a high degree of customer satisfaction.
Conduct strategic site inspections, familiarization trips, and related sales presentations to cultivate potential group business, showcasing guest rooms, meeting space, banquet facilities, and all resort amenities.
Professionally entertain group clients both on property and within the marketplace to strengthen relationships and drive revenue. Participation may be required outside of standard business hours.
Communicate market trends, competitive intelligence, and key developments within assigned segments to the Director of Sales, while proactively generating promotional ideas and strategic initiatives to grow market share.
Ensure seamless and timely turnover of definite business to Conference Services and Operations teams to support exceptional service delivery and execution.
Effectively uses sales resources and administrative/staff support.
Generates contracts and creative proposals to meet customer needs.
Possesses effective communication skills and presents ideas, expectations and information in a concise, well-organized manner.
Continues communications with group contacts before, during and after all meetings to encourage rebook of business or to solicit other business within account.
Represent La Costa Resort and Spa at trade shows and all functions which are related to the sales and marketing efforts of La Costa Resort and Spa.
Travel to assigned geographic market, assigned territory or event location based on travel schedule.
Participates in one-on-one meetings weekly with the Director of Sales.
Attend all meetings related to the group sales department.
Maintain the highest ethical standards while representing La Costa Resort & Spa
Achieve room night and revenue monthly sales goals.