Sales Manager

TDS Telecom•Green Bay, WI

1d•Onsite

About The Position

At TDS Telecom, the Sales Manager will lead new and existing sales, revenue generation, and promotion activities for commercial customers. This role involves developing and implementing programs and strategies to maximize market share through the acquisition, retention, and growth of TDS business solutions. The Sales Manager serves as the primary customer-facing company representative in each local market, directing and managing a team of business-to-business solution sellers, Account Executives, and Account Managers. The individual is responsible for managing the local office, fostering community engagement with business leaders and commercial developers, and meeting or exceeding budgeted sales goals. This position also spearheads market expansion and works with other TDS leaders to ensure exceptional service by leveraging TDS' full complement of solutions and technology offerings, including VoIP, managed services, and fiber solutions. The role requires an "always teaching" approach, providing on-the-job training, product knowledge, competitive analysis, technical knowledge, and interpersonal skills to ensure the sales team's success and cohesiveness.

Requirements

Bachelor’s degree OR 4+ years professional work experience.
5+ years industry related experience.
4+ years selling experience.
3+ years of supervision or leadership experience.
Must have and maintain a valid driver’s license.

Nice To Haves

Entrepreneurial mind-set: take ownership in the development of business opportunity, take responsibility for the success of the team, identify, and pursue new revenue opportunities, and persist when faced with difficult challenges presented by internal and external sources.
Ability to accomplish goals by securing the support and cooperation of individuals outside your span of control; ability to sell others.
Ability to show judgement and initiative and accomplish job duties.
Ability to use automated reporting, analysis and follow complex processes.
Winning “can-do” attitude and strong work ethic as evidenced by a track record of success in business, education, or extracurricular activities.
Ability to clearly and effectively set goals and attain them as evidenced of a track record of success.
Ability to quickly learn and grasp new concepts and material.
Knowledge of finance and accounting fundamentals.
Genuine interest in helping others including team members, customers, referral sources.
Excellent verbal, written communications and presentation skills including the ability to present and explain complex issues in a clear and thorough manner as evidenced in personal interviews and via telephone.
Competitive orientation and the ability to think strategically.
Extensive list of industry contacts and customer references.
Confidence coupled with necessary empathy to quickly set any customer at ease.
Ability to work independently or interdependently depending on the circumstances and then inspire others to do the same.
History of identifying problems, gathering data, consulting others, soliciting input, weighing the facts, making decisions, and effectively implementing the decision.
Intimate knowledge of our product line.
Successful history of recruiting, training, and support sales team members.

Responsibilities

Lead a team of sales professionals and develop strategic and tactical sales plans to meet and exceed sales goals and quotas.
Analyze market conditions and competitive positioning.
Report activity and results on weekly, monthly, quarterly, and annual basis.
Be committed to providing the necessary combination of personal production and successful coaching of the entire sales team to achieve the objectives.
Manage and monitor business office operations and personnel, including coaching, recruiting, and hiring sales professionals, onboarding, training, development, employee engagement, succession planning, performance evaluation, discipline, termination.
Build, maintain, and nurture excellent inter-department working relationships, including joining various projects and committee’s on behalf of the entire sales organization.
Meet monthly with other managers from other departments to ensure the alignment of goals.
Meet weekly with peers from all markets to review and discuss consistency of process and policies and provide feedback and direction to local marketing managers, product management and development teams as needed.
Manage and ensure compliance with CRM utilization, contract negotiations, processing of sales orders, and policies and procedures.
Ensure office efficiency by maintaining a high level of employee knowledge with computer skills, required TDS systems and office equipment.
Attend appointments and demonstrations with Account Executives and/or Account Managers to prospect for new logo’s or grow existing customers to assist with sales.
Take the lead on large and/or complex sales projects, customer interface and/or escalations through other departments.
Maintain key customer contacts and serve as senior resource for sales negotiation with new and existing accounts.
Craft business cases and assess profitability and customer/company impact before deciding.
Develop and implement programs and strategies to represent TDS image and community relations with property owners and the business community.
Maintain and enhance technical knowledge and interpersonal skills by attending and/or leading professional development programs.
Participate in professional organizations, trade shows, industry events and customer entertainment activities.
Maintain relationships with contacts, lead sources and key customers.
Perform other duties including department-wide assignments and special projects as required by Director-Sales.