Sales Manager/F&I Manager

Jim Coleman Infiniti/Nissan • Bethesda, MD

7d

About The Position

Jim Coleman Nissan Infiniti is currently looking to hire additional Technicians to join our team! Jim Coleman Automotive is a 3rd generation family-owned dealership founded in 1968 by Mr. William Coleman. The Coleman family has been selling and servicing cars in the DMV since the 1950s. Mr. Coleman had a vision of establishing a dealership with a superior level of customer service standards. He believed that Bethesda residents and Washingtonians alike possessed higher expectations of retailers. He was ahead of his time, striving to deliver a unique, customer-focused car buying experience. He passed along this legacy of customer care to his son Jim who led the company's expansion and diversified its brand offerings in the 1980s and 90s with an expanded portfolio including Toyota, Infiniti, Honda, Jaguar, and Land Rover dealerships. Jim Coleman Automotive now has 9 franchises throughout Maryland and can be found in Bethesda, Silver Spring, Clarksville, and Ellicott City. The company is now led by brothers Patrick and Brendan Coleman who strive each day to optimize the business and to continue to broaden the reach of the Jim Coleman brand. Join a progressive, high-energy dealership where we take pride in delivering exceptional customer service and creating an environment where our team truly enjoys coming to work. We're a local leader in automotive retail, and we're looking for a driven, customer-focused professional to step into a dual Sales Manager / F&I Manager role. If you thrive in a fast-paced environment and are ready to meet high standards with confidence - we'd like to meet you!

Requirements

• Minimum 3 years of automotive industry experience preferred.
• Sales Manager experience with verifiable sales results and CSI performance strongly preferred.
• At least 1 year of dealership experience and 1 year of automotive sales experience .
• Some F&I or sales leadership experience required - willing to train the right candidate who is motivated and coachable.
• Experience with ERA-Ignite , Dealertrack , and menu selling systems (preferred).
• Strong communication, interpersonal, and customer service skills - able to speak confidently and naturally with clients.
• Proven ability to create a positive customer experience.
• High attention to detail and strong organizational skills.
• Valid in-state driver's license with an acceptable and safe driving record.
• Weekend availability required.

Responsibilities

• Supervise, motivate, and guide the sales team to achieve monthly and annual sales objectives.
• Develop and implement effective sales strategies, promotions, and budgets that drive performance.
• Train, coach, interview, and support sales staff to ensure consistent growth and development.
• Organize team schedules and coordinate showroom activities to maintain an efficient sales environment.
• Monitor and improve dealership CSI scores, ensuring an exceptional customer experience across all touchpoints.
• Contribute to sales efforts, when needed, by assisting customers and supporting sales initiatives.
• Structure deals to maximize profitability while ensuring compliance and customer satisfaction.
• Present and sell F&I products including service contracts, GAP coverage, and other ancillary offerings.
• Oversee the complete loan origination and approval process; maintain strong relationships with prime and subprime lenders.
• Accurately prepare all federal, state, and dealership paperwork and submit to accounting in a timely manner.
• Monitor F&I and sales processes to ensure adherence to dealership standards and regulatory requirements.
• Maintain and track monthly forecasts, penetration rates, CSI scores, and key performance reporting (monthly, quarterly, year-end).

Benefits

• A progressive, energetic dealership culture where we work hard and have fun doing it.
• One of the best pay plans in the region .
• Opportunity to lead a high-performing team and contribute directly to dealership profitability.
• Growth potential within a respected automotive group.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed