Sales Manager | Entertainment & SMERF Sales Manager

Highgate Hotels•Fort Worth, TX

About The Position

The Entertainment & SMERF Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues.

Requirements

Must be willing to travel 20%
Proficient in Delphi/Amadeus
High School diploma or equivalent required.
Must be skilled in Microsoft Suite, Amadeus/Delphi, Oracle/Opera Cloud
Ability to work nights and weekends
Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.

Nice To Haves

College course work in related field preferred
Experience in a luxury hotel preferred.

Responsibilities

Exceed revenue goals.
Initiate and follow up on leads.
Maintain and participate in an active sales solicitation program.
Monitor production of all top accounts and evaluate trends within your market.
Regularly solicit existing accounts
Exceed sales solicitation call goals as assigned by the Director of Sales.
Invite clients to the hotel for entertainment, lunches, tours and site inspections.
Assist in implementing special promotions relating to direct sales segments, i.e. parties, sales blitzes, etc.
Assist in the preparation of required reports in a timely manner.
Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).
Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.
Use Delphi/Amadeus to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking rooms and space and building accounts.
Meet and greet onsite group or meeting contacts.
Develop networking opportunities through active participation in community and professional associations, activities and events.
Review meeting planner evaluations with the Director of Sales to ensure that issues receive follow-up.
Perform other duties as requested by management.