Sales Lead Assigner Multi Hotel Sales, PST

Marriott•Bethesda, MD

3h•Onsite

About The Position

The Sales Lead Assigner is responsible for routing incoming opportunities to the appropriate eLead Sales Manager. This involves managing all electronic leads received via various channels such as fax, email, SFAWeb & CI/TY (Consolidated Inventory/Total Yield System), voicemail, and websites (e.g., Starcite). The role ensures that customer requests are responded to within established service level timelines by accurately tracking and distributing leads through SFAWeb and/or CI/TY. Additionally, the Lead Assigner provides SFAWeb & CI/TY support, including data input and report generation, monitors the lead volume of each Sales Manager, and re-routes leads as necessary. Professional handling of team member and internal stakeholder requests is expected. The position also entails performing administrative assistant responsibilities, such as contract generation, manager opportunity turnover, and capturing voicemail messages, as directed by a supervisor. Data compilation and report creation from Marriott internal data sources (e.g., MRDW, SFAWeb, MarRFP database) are also part of the role. The incumbent must adhere to all company policies and procedures, maintain a professional appearance, ensure confidentiality of proprietary information, and protect company assets. Effective communication, accurate document preparation, and professional telephone etiquette are required. The role involves developing positive working relationships, supporting team goals, and complying with quality assurance standards. Physical demands include moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance, and using computers and/or point of sale systems for work-related information.

Requirements

Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Ability to enter and locate work-related information using computers and/or point of sale systems

Responsibilities

Route incoming opportunities to the appropriate eLead Sales Manager
Manage all incoming electronic leads into the Sales office via fax, email, SFAWeb & CI/TY (Consolidated Inventory/Total Yield System), voicemail, and websites (e.g. Starcite), etc.
Route leads via SFAWeb and/or CI/TY to the appropriate eLead Sales Manager in order to ensure that customer requests are responded to within the service level timeline for each incoming electronic lead
Accurately track all the leads and distribution
Provide SFAWeb & CI/TY support, including data input and report generation, as required
Monitor lead volume of each Sales Manager and re-route leads as needed
Handle team member and internal stakeholder requests in a professional manner
Perform other administrative assistant responsibilities as needed (e.g. contract generation, manager opportunity turnover, capture voicemail messages, etc) as directed by supervisor
Compile data and create reports from Marriott internal data sources (e.g. MRDW, SFAWeb, MarRFP database)
Follow all company policies and procedures
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Speak with others using clear and professional language
Prepare and review written documents accurately and completely
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Support team to reach common goals
Listen and respond appropriately to the concerns of other employees
Comply with quality assurance expectations and standards
Perform other reasonable job duties as requested

Benefits

401(k) plan
Stock purchase plan
Discounts at Marriott properties
Commuter benefits
Employee assistance plan
Childcare discounts
Medical coverage (for full-time positions)
Dental coverage (for full-time positions)
Vision coverage (for full-time positions)
Health care flexible spending account (for full-time positions)
Dependent care flexible spending account (for full-time positions)
Life insurance (for full-time positions)
Disability insurance (for full-time positions)
Accident insurance (for full-time positions)
Adoption expense reimbursements (for full-time positions)
Paid parental leave (for full-time positions)
Educational assistance (for full-time positions)
Paid sick leave (Washington Full-time Management/Non-Management Applicants Only)
PTO balance (Washington Full-time Management/Non-Management Applicants Only)
Minimum of 7 holidays annually (Washington Full-time Management/Non-Management Applicants Only)