Kinetic Assigner

Uniti

1d•Remote

About The Position

This position is responsible for providing support to Kinetic field technicians, customer care centers, and facility provisioning groups with new customer installs, assignment of facilities, order modifications or cancellations, service delivery troubleshooting, and proper record keeping of customers service records. This position can be filled remotely anywhere within the country.

Requirements

Ability to work flexible shifts and to adapt to changing work schedules, extended hours or weekends as required
Excellent attendance and punctuality
Detail orientation
Good verbal and written communication skills
Strong time management, organizational, and analytical skills
Ability to collaborate well with others
Ability to multi-task, problem solve and provide an excellent customer focused experience
High School diploma or equivalent and 4+ years experience with 3+ years directly related to the job.

Nice To Haves

Working knowledge of MIROR, MetaSolv, DCRIS, CAMS, Neustar SOA, WINCare, BPMS, and TDM/VoIP switch platforms (DMS100, DMS10/CS1500, GTD5, DCO, EWSD, Metaswitch or Metaview Web)
Technically minded / strong attention to detail
Highly self-motivated/ability to work independently, innovative and works well under pressure
Learns new processes quickly and adapts well to system transformations or process updates

Responsibilities

Handle inbound calls from Kinetic technicians in a call center environment
Access and update customer facility records
Handle two chat session interactions simultaneously
Research, assign and update facilities on customer accounts
Assist technicians with Installation orders, troubleshooting and testing them to ensure they are working correctly
Properly maintain facility records for customer accounts
Program voice services in multiple switch platforms
Assist technicians with order modifications and cancellations
Communicate technical and escalated issues to management