Sales Implementation Manager

Performance Health Supply,LLC • Warrenville, IL

19h • $70,000 - $80,000

About The Position

Performance Health is seeking a Sales Implementation Manager to join our team.  The Sales Implementation Manager is a blend of analyst and project management skills.  This role is responsible for supporting large, complex customer implementations from pre-sale through post-launch success. The role plays a critical part in managing large RFIs and bids, onboarding significant customer wins, and ensuring an excellent end-to-end customer experience.

This position serves as a primary point of accountability for implementation execution, customer readiness, launch coordination, and ongoing success management, particularly for large strategic accounts supported by National Accounts. A significant portion of the role focuses on score carding, customer success metrics, and quarterly business reviews, providing insights and visibility to sales leadership.

Requirements

• Bachelor’s degree in business or related field
• 2–4 years of experience in implementation, onboarding, project management, customer success, or business analysis
• Experience managing complex, cross-functional projects in a customer-facing role
• Strong analytical skills with the ability to interpret data and translate insights into action
• Experience supporting sales-driven initiatives, RFIs, and large customer implementations
• Strong project management and organizational skills
• Excellent written and verbal communication skills
• Ability to manage multiple stakeholders and competing priorities
• High level of comfort working directly with customers
• Strong proficiency in Microsoft Office, particularly Excel (pivot tables, VLOOKUPs) and PowerPoint
• Experience with CRM and implementation tools (e.g., Salesforce, project management platforms)
• Self-starter with a proactive, solution-oriented mindset

Responsibilities

• Assist in the project management of large RFIs and bids, coordinating inputs across sales and cross-functional partners
• Partner with Sales to translate customer requirements into actionable implementation and onboarding plans
• Ensure feasibility, accuracy, and operational readiness prior to contract close
• Manage the onboarding process for large customer wins, serving as the lead implementation owner
• Lead all pre-launch efforts with Sales and cross-functional partners to ensure a successful go-live and strong customer experience
• Act as the primary customer-facing point of contact throughout onboarding and launch
• Work directly with customers to determine inventory needs by location and partner with Demand Planning and Operations to support an efficient rollout
• Coordinate system and operational setup, including: Customer web logins and ordering permissions Order rules and controls Formulary creation Order templates and ordering workflows
• Manage go-live activities, ensuring all operational, system, and customer requirements are met
• Lead the go-live process, including postmortems to capture learnings and improvement opportunities
• Conduct weekly customer touchpoints post-launch to ensure adoption, issue resolution, and customer satisfaction
• Serve as a key driver of ongoing customer success for strategic accounts
• Lead Quarterly Business Reviews (QBRs) with key accounts in partnership with Sales
• Own and manage customer scorecard activities, including: Defining success metrics Tracking performance against expectations Reporting results on a quarterly basis to Sales leadership
• Analyze customer data and implementation outcomes to identify trends, risks, and opportunities for improvement
• Performs other duties as assigned

Benefits

• Our benefits include healthcare; insurance benefits; retirement programs; paid time off plans; family and parenting leaves; wellness programs; discount purchase programs.
• This is a full-time position with a base salary range of $70,000 - $80,000 and the opportunity to earn bonus, plus benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level