Sales & Implementation Engineer

CrashPlan

11d•$160,000 - $200,000•Remote

About The Position

CrashPlan® provides cyber-ready data resilience and governance in a single platform for organizations whose ideas power their revenue. With its comprehensive backup and recovery capabilities for data stored on servers, on endpoint devices, and in SaaS applications, CrashPlan’s solutions are trusted by entrepreneurs, professionals, and businesses of all sizes worldwide. From ransomware recovery and breaches to migrations and legal holds, CrashPlan’s suite of products ensures the safety and compliance of your data without disruption. NOTE - We are only considering remote candidates in the following states: AL, AR, AZ, CO, FL, GA, IL, IN, KS, MA, MD, MI, MN, NC, NJ, NY, OH, SC, SD, TX, UT, VA, WA, WI We are seeking a Sales & Implementation Engineer to play a key role across both the pre-sales and post-sales lifecycle. In this hybrid position, you will partner with Sales to support technical evaluations and guide customers through successful implementation and onboarding. You will act as a technical advisor-demonstrating the value of CrashPlan solutions, assisting with solution design, and ensuring smooth deployment and adoption. This role is ideal for someone who enjoys both customer-facing technical sales and hands-on implementation work.

Requirements

Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience
5+ years of experience in Sales Engineering including demos and POCs for prospects
Prior implementation or onboarding experience working with SaaS or enterprise software
Basic to intermediate understanding of IT infrastructure (cloud, endpoints, identity systems).
Experience with: Directory services (Active Directory, OpenLDAP, etc.)
Identity & access management concepts (SSO, SAML, SCIM, MFA)
Windows, macOS, and/or Linux environments
Familiarity with scripting (PowerShell, Python, Bash, or JavaScript)
Willingness to travel (up to ~10–15%)

Nice To Haves

Strong troubleshooting and problem-solving skills
Good communication and organizational skills
Ability to work collaboratively and manage multiple priorities
Experience with Microsoft 365 and Azure (including Entra ID)
Familiarity with identity providers (Okta, Azure AD, Ping)
Experience with endpoint management tools (Intune, JAMF, SCCM, Workspace ONE, etc.)
Exposure to data protection or security solutions
Consulting or customer-facing project experience
Experience working with partners or MSPs

Responsibilities

Partner with Account Executives to support technical aspects of sales opportunities
Assist in delivering product demonstrations, technical presentations, and solution briefings
Support Proof-of-Value (POV) engagements to validate CrashPlan solutions
Gather customer requirements and help identify technical challenges and solutions
Help address customer questions and technical objections during the sales process
Collaborate with Product, Engineering, and Support teams to align solutions with customer needs
Support partners and MSPs in understanding and positioning CrashPlan solutions
Contribute to demo environments and technical sales materials
Participate in marketing events, webinars, or trade shows as needed
Support and lead implementations of CrashPlan solutions for customers
Configure and deploy solutions in cloud-based environments
Assist with integrations including directory services, SSO, SCIM, and MFA
Work with customer IT and Security teams to ensure successful setup and configuration
Help optimize deployments to align with customer goals and use cases
Troubleshoot technical issues and support onboarding and adoption
Collaborate with Professional Services, Support, Sales, and Operations teams