Sales Floor Dept Supervisor - Pro Services
About The Position
The Sales Floor Department Supervisor is responsible for leading and enabling a team of associates to deliver an excellent customer experience. This involves coaching and training associates, delegating tasks, managing performance, and ensuring adequate department coverage. The role includes both customer-facing activities like greeting customers, identifying solutions, and closing sales, as well as non-customer-facing activities such as down stocking, inventory management, and area recovery. Store safety is also a key aspect, including conducting safety walks and reporting hazards. The supervisor collaborates with leaders to identify and communicate best practices for sales and service objectives. This position may also require supervising associates in other departments, necessitating broad product knowledge. Communication with management regarding concerns, issues, praises, and morale is essential. Occasionally, the individual in this role may open or close the store or serve as manager-on-duty.
Requirements
- High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment
- 1 year of experience in customer service
- 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor)
- Experience providing direction or supervision to teams (with or without direct report responsibility)
- Experience supporting or participating in the process of training, mentoring and developing associates
- Experience working cross-functionally
- Experience Using Microsoft Office Suite
- Ability to obtain sales related licensure or registration as may be required by law
Nice To Haves
- 3 years of retail customer service experience
- 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor)
- Experience in a leadership role with direct report responsibility
- Experience working in the home improvement retail sector
- Experience working in a fast paced, dynamic retail environment
- Experience in key carrying role with manager-on-duty responsibilities
- Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.)
Responsibilities
- Provide resources and tools to support those directly helping customers provide the best service
- Assist with down stocking and area recovery
- Provide input into merchandising decisions
- Monitor use of store power equipment
- Coach employees on safe behaviors and lifting techniques
- Lead and enable a team of associates to deliver the best possible customer experience in the store
- Coach and train associates
- Delegate and follow-up on daily tasks
- Manage performance
- Ensure adequate department coverage
- Perform customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales)
- Perform non-customer-facing activities (e.g., down stocking, inventory management, area recovery)
- Ensure store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions)
- Work with leaders to identify approaches and behaviors that best meet sales and service objectives
- Communicate best practices to the team to inspire engaging, customer-focused behavior and goal attainment
- Supervise associates in other departments, as needed, to meet the demands of the store
- Communicate upward to keep management informed of concerns, issues, praises, and morale
- Occasionally open or close the store or serve as manager-on-duty (MOD)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
