Sales Floor Dept Supervisor - Pro Services

Lowe's Companies, Inc.•Lake Charles, LA

1d•Onsite

About The Position

The Sales Floor Department Supervisor is responsible for leading a team of associates to deliver excellent customer service in the store. This involves coaching, training, delegating tasks, managing performance, and ensuring adequate department coverage. Supervisors engage in both customer-facing activities like greeting customers, identifying needs, and closing sales, as well as non-customer-facing tasks such as down stocking, inventory management, and area recovery. They are also responsible for store safety, including conducting safety walks and coaching on safe behaviors. The role requires working with leaders to implement best practices, supervising associates across different departments as needed, and possessing broad product knowledge. Communication with management regarding concerns and morale is essential. Additionally, this role may occasionally involve opening or closing the store or serving as manager-on-duty.

Requirements

High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
1 year of experience in customer service.
1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
Experience providing direction or supervision to teams (with or without direct report responsibility).
Experience supporting or participating in the process of training, mentoring and developing associates.
Experience working cross-functionally.
Experience Using Microsoft Office Suite.
Ability to obtain sales related licensure or registration as may be required by law.

Nice To Haves

3 years of retail customer service experience.
3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
Experience in a leadership role with direct report responsibility.
Experience working in the home improvement retail sector.
Experience working in a fast paced, dynamic retail environment.
Experience in key carrying role with manager-on-duty responsibilities.
Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).

Responsibilities

Deliver quality customer service while maintaining a clean, safe, and stocked store.
Provide resources and tools to support associates in delivering customer service.
Assist with down stocking and area recovery.
Provide input into merchandising decisions.
Monitor use of store power equipment and coach employees on safe behaviors and lifting techniques.
Lead and enable a team of associates to deliver the best possible customer experience.
Coach and train associates.
Delegate and follow-up on daily tasks.
Manage performance.
Ensure adequate department coverage.
Perform customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales).
Perform non-customer-facing activities (e.g., down stocking, inventory management, area recovery).
Ensure store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions).
Identify approaches and behaviors that best meet sales and service objectives and communicate them to the team.
Supervise associates in other departments, as needed, to meet store demands.
Communicate upward to keep management informed of concerns, issues, praises, and morale.
Occasionally open or close the store or serve as manager-on-duty (MOD).