Sales & Field Testing Manager - Cement Additives

Sika AG•Lyndhurst, NJ

4d•$80,000 - $110,000

About The Position

With more than 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the transportation, marine, automotive, and renewable energy manufacturing industries. Sika has subsidiaries in 102 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in the transformation of the construction and transportation sector toward greater environmental compatibility. With more than 34,000 employees, the company generated sales of CHF 11.76 billion in 2024. Visit cement plants, building strong relationship with the cement market. Regular communication with Company’s Director of Cement Additives and Company’s Technical Service. Follow closely on-site field trials. Jointly work with commercial/technical team to understand the customer requirement, and making adjustment of products to support existing business and capture new market opportunities to grow the business. Jointly work with commercial team to gather market intelligence to better understand industry trend and competitors. Working with Product Management to develop new product to grow and improve profitability of the business. Develop and regularly update competitors’ product database to support commercial growth. Develop, implement, and manage customer complaint process to make sure all complaints are well taken care, timely response to customers, and high degree of customer satisfaction is achieved. Provide value added service to customer – seminar, technical presentation, on site troubleshooting. Serve as the technical expert to SIKA’s customers by troubleshooting technical issues at the Cement Plant, demonstrating Sika’s product capabilities, recommending solutions and serving as Sika’s representative in technical proposals to the customers. Provide first level of field troubleshooting to customers. Promote safety working environment and commit to achieve zero accident target. Report to Direct Manager on activity, market, competition, key projects, trials.

Requirements

Diploma / University degree in engineering (preferably chemical engineer)
3-5 years hands-on field experience in Cement Industry
Strong relevant industry and segment knowledge & network
Strong technical aptitude and willingness to learn and apply knowledge
A self-starter, excellent time and self-management, require minimum supervision
Ability to work independently and willing to travel on a frequent basis
Excellent customer relationship management skill
Ability to influence and lead multi function to achieve goals
Good communication and team player

Responsibilities

Visit cement plants, building strong relationship with the cement market.
Regular communication with Company’s Director of Cement Additives and Company’s Technical Service.
Follow closely on-site field trials.
Jointly work with commercial/technical team to understand the customer requirement, and making adjustment of products to support existing business and capture new market opportunities to grow the business.
Jointly work with commercial team to gather market intelligence to better understand industry trend and competitors. Working with Product Management to develop new product to grow and improve profitability of the business.
Develop and regularly update competitors’ product database to support commercial growth.
Develop, implement, and manage customer complaint process to make sure all complaints are well taken care, timely response to customers, and high degree of customer satisfaction is achieved.
Provide value added service to customer – seminar, technical presentation, on site troubleshooting.
Serve as the technical expert to SIKA’s customers by troubleshooting technical issues at the Cement Plant, demonstrating Sika’s product capabilities, recommending solutions and serving as Sika’s representative in technical proposals to the customers. Provide first level of field troubleshooting to customers.
Promote safety working environment and commit to achieve zero accident target.
Report to Direct Manager on activity, market, competition, key projects, trials.