Sales Engineering Support Specialist

Segra

37d•$65,000 - $75,000•Hybrid

About The Position

The Sales Engineering Support Specialist provides critical operational, administrative, and technical support to Sales Engineers across assigned markets or customer verticals. This role enables Sales Engineers to focus on customer engagement and solution design by managing documentation, coordinating pre‑ and post‑sales activities, and ensuring data accuracy across multiple systems. Based in Kansas City, this position works closely with multiple Sales Engineers each day and plays a key role in supporting customer satisfaction, operational efficiency, and sales execution.

Requirements

Bachelor’s degree in Business, Information Technology, MIS, Telecommunications, Engineering, or equivalent relevant experience
1+ year of experience in telecommunications or a related technology field
Basic working knowledge of one or more of the following:
Fiber optic network design
Metro Ethernet or transport delivery
IP‑based services
Cloud environments (private or public)
Network security, SD‑WAN, or voice solutions (Hosted PBX, SIP, PRI)
Proficiency with Microsoft Office (Word, Excel, PowerPoint, Visio)
Strong organizational, analytical, and multitasking skills
Clear written and verbal communication abilities
High attention to detail and accountability
Adaptable, coachable, and eager to grow professionally
Positive, solutions‑oriented mindset with a strong work ethic

Nice To Haves

Experience with mapping tools such as Google Earth or GIS strongly preferred

Responsibilities

Participate in internal technical and product training and complete required certifications on schedule
Build working knowledge of Segra’s solutions portfolio, including Connectivity, Cybersecurity, Voice, Colocation, and Cloud offerings
Prepare accurate, professional technical documentation such as:
Network and topology diagrams (Visio)
Fiber routes, KMZ files, maps, and geocoding
Project summaries and statements of work
Review RFPs to identify technical requirements and assist with compliant solution responses
Validate customer locations and serviceability (On‑Net / Near‑Net)
Support CRM activities including new installs, upgrades, renewals, MACDs, and change orders
Manage Sales Engineering task queues (Type II / Type III requests)
Track action items, assist with escalations, and support timely issue resolution
Attend customer meetings with Sales Engineers and occasionally lead discovery calls
Support pre‑ and post‑meeting coordination, documentation, and follow‑ups
Maintain accurate system data, audits, and adherence to defined processes
Follow company and organizational standards to ensure consistency and compliance
Demonstrate reliability, strong follow‑through, and attention to detail
Maintain consistent office presence and availability to stakeholders
Embrace coaching, feedback, and continuous learning
Contribute positively through collaboration, responsiveness, and professionalism
Perform additional duties as assigned