Sales Engineering Support Specialist
Segra•Kansas City, KS
•$65,000 - $75,000•Hybrid
About The Position
The Sales Engineering Support Specialist provides critical operational, administrative, and technical support to Sales Engineers across assigned markets or customer verticals. This role enables Sales Engineers to focus on customer engagement and solution design by managing documentation, coordinating pre‑ and post‑sales activities, and ensuring data accuracy across multiple systems.Based in Kansas City, this position works closely with multiple Sales Engineers each day and plays a key role in supporting customer satisfaction, operational efficiency, and sales execution.
Requirements
- Bachelor’s degree in Business, Information Technology, MIS, Telecommunications, Engineering, or equivalent relevant experience
- 1+ year of experience in telecommunications or a related technology field
- Basic working knowledge of one or more of the following: Fiber optic network design Metro Ethernet or transport delivery IP‑based services Cloud environments (private or public) Network security, SD‑WAN, or voice solutions (Hosted PBX, SIP, PRI)
- Proficiency with Microsoft Office (Word, Excel, PowerPoint, Visio)
- Strong organizational, analytical, and multitasking skills
- Clear written and verbal communication abilities
- High attention to detail and accountability
- Adaptable, coachable, and eager to grow professionally
- Positive, solutions‑oriented mindset with a strong work ethic
Nice To Haves
- Experience with mapping tools such as Google Earth or GIS strongly preferred
Responsibilities
- Participate in internal technical and product training and complete required certifications on schedule
- Build working knowledge of Segra’s solutions portfolio, including Connectivity, Cybersecurity, Voice, Colocation, and Cloud offerings
- Prepare accurate, professional technical documentation such as: Network and topology diagrams (Visio) Fiber routes, KMZ files, maps, and geocoding Project summaries and statements of work
- Review RFPs to identify technical requirements and assist with compliant solution responses
- Validate customer locations and serviceability (On‑Net / Near‑Net)
- Support CRM activities including new installs, upgrades, renewals, MACDs, and change orders
- Manage Sales Engineering task queues (Type II / Type III requests)
- Track action items, assist with escalations, and support timely issue resolution
- Attend customer meetings with Sales Engineers and occasionally lead discovery calls
- Support pre‑ and post‑meeting coordination, documentation, and follow‑ups
- Maintain accurate system data, audits, and adherence to defined processes
- Follow company and organizational standards to ensure consistency and compliance
- Demonstrate reliability, strong follow‑through, and attention to detail
- Maintain consistent office presence and availability to stakeholders
- Embrace coaching, feedback, and continuous learning
- Contribute positively through collaboration, responsiveness, and professionalism
- Perform additional duties as assigned
Benefits
- Medical, dental, and vision insurance
- Life insurance
- 401(k) with company match and immediate vesting
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- Tuition and gym reimbursements
- Vacation/PTO, paid holidays, and floating holidays
- Volunteer days and parental leave
- Legal, accidental, hospital indemnity, identity theft, and pet insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
