Sales Engineering Manager

Claro Enterprise Solutions LLC

About The Position

The Pre-Sales Solutions Manager leads and scales a high-performing team of Solution Architects that act as the technical and solutioning backbone of the commercial organization. This role is accountable for translating the company's capabilities framework into winning, customer-centric solutions that drive revenue growth across U.S. and multinational markets. Working in tight partnership with Sales, Product, and Delivery, this leader ensures that opportunities are approached through a consultative, solution-led mindset—moving from customer outcomes and business problems to integrated technology architectures. The role owns the end-to-end pre-sales motion: from opportunity qualification and solution design to proposal strategy, technical validation, and handoff to delivery. The Pre-Sales Solutions Manager is also responsible for operational excellence of the pre-sales function, including resource planning, skills development, deal prioritization, and performance management—ensuring the team operates as a predictable, scalable, and high-impact revenue engine.

Requirements

Bachelor's Degree in Computer Science, Software Engineering, Information Systems, or related discipline. Required
7-9 years IT Solution Architecture, Pre‑Sales, or Enterprise Architecture Required
Bilingual (English/Spanish) (High proficiency)
Information Technology Infrastructure Library (ITIL) ITIL V4 Upon Hire Required

Nice To Haves

Master's Degree in Computer Science, IT Management, or related discipline. Preferred
CompTIA Security+ Certification Cybersecurity within 180 Days Preferred
Microsoft Certified Solutions Expert Cloud Architecture Certification (Azure / AWS / GCP) within 180 Days Preferred
Enterprise Integration Engineer Certification TOGAF / Enterprise Architecture within 180 Days Preferred
ServiceNow Certified System Administrator ServiceNow within 180 Days Preferred

Responsibilities

Lead and scale the Pre-Sales Solutions organization: Lead, mentor, and develop a high-performing team of Solution Architects aligned to the company’s capabilities framework, ensuring strong technical depth, commercial mindset, career growth, and consistent delivery excellence.
Own the end-to-end solutioning strategy for revenue generation: Drive the design and validation of customer-centric, outcome-driven solutions that support revenue growth across U.S. accounts, ensuring all proposed solutions are technically sound, commercially viable, and aligned with customer business objectives.
Architect integrated, multi-domain solutions: Oversee the architecture of end-to-end solutions across cybersecurity, cloud, AI & data, connectivity, managed services, and enterprise platforms—ensuring cohesive, scalable, and future-ready designs.
Establish and standardize the pre-sales operating model: Define and continuously improve methodologies, frameworks, tools, and best practices across the pre-sales organization to ensure repeatability, quality, and speed in solution development.
Act as a strategic partner to Sales leadership: Partner with Sales to qualify opportunities, shape deal strategy, prioritize pipeline, anticipate competitive positioning, address complex customer objections, and increase win rates.
Build and manage a high-impact partner ecosystem: Develop strong working relationships with technology vendors, strategic partners, and internal solution teams to expand solution capabilities and accelerate deal execution.
Ensure seamless transition from sales to delivery: Work closely with Service Delivery and Customer Care to guarantee accurate scoping, clear assumptions, proper handoff, and smooth execution from pre-sales to implementation.
Drive operational excellence and performance management: Own pre-sales performance metrics, forecasting inputs, capacity planning, utilization, and KPIs—ensuring optimal resource allocation and predictable execution.
Develop talent and organizational capability: Recruit, onboard, train, coach, and evaluate Solution Architects; define skills models and career paths; continuously elevate technical, consultative, and commercial competencies.
Act as technology and market intelligence leader: Stay ahead of industry trends, regulatory requirements, and emerging technologies across cybersecurity, cloud, AI, and digital services—translating market insights into GTM and solution strategy.
Oversee workload distribution and project execution: Secure necessary resources; uphold productivity standards; ensure ethical practices; maintain technical documentation and KPIs within company repositories; and drive the adoption of new processes and procedures.