Sales Engineering Manager

Hose Master LLC•Euclid, OH

About The Position

Join a family-owned & operated company with 42+ years of stability & growth with industry-leading products that are 100% manufactured in the USA! Headquarters in Cleveland OH with regional facilities in Houston TX, Atlanta GA, and Reno NV, Hose Master is North America’s largest manufacturer of flexible metal hose and metal bellows expansion joints, with over 450,000 square feet of manufacturing space. Founded in 1982, Hose Master has established itself as the first choice in metal hose and metal expansion joints for industrial markets including power generation, refining and petrochemical, steel, pulp and paper, chemical processing, marine and offshore, liquid terminals, and bulk material handling. We are passionate about providing customer-driven designs, manufacturing excellence, and superior service. Innovation and application expertise are the cornerstones of our identity and the fuel for our growth. The Sales Engineering Manager will provide leadership, direction and guidance to the Sales Engineering department. Supervise the process of design and quoting for any engineered products sold through Hose Master. Manage and develop departmental processes and procedures to enhance efficiency and effectiveness. Educate others in Sales Engineering and other departments to help increase their technical knowledge about Hose Master’s product offering. Actively promote the pursuit of engineered solutions to meet the needs of every customer’s technical inquiry.

Requirements

Bachelor’s degree in mechanical engineering
Master’s Degree in Engineering Management or Business Administration or demonstrated equivalent through work experience
10 years minimum industry or relevant management experience
Experience in managerial and leadership environments required
Project Management experience with reports and schedules
Experience with commercial business strategy
Strong management and leadership ability.
Extensive mechanical and technical proficiency.
Effective and detail-oriented project management skills.
In depth knowledge of all relevant industry practices and standards.
Strong administrative computer skills (e.g. Microsoft Office).
Proficiency with 3-D CAD & modeling programs (e.g. Solidworks).
Computer programming competency preferred (e.g. Visual Basic).
Good communication and decision-making abilities.
Developed analytical and problem-solving abilities.
Meticulous planning and organizational abilities.
Able to self-manage and self-motivate effectively.
Recognize and promote high quality products and deliverables.
Maintain a customer focus in all duties and directives.
Strong adaptability and flexibility traits.
Developed business knowledge of commercial strategies.
Effective internal and external relationship management abilities.
Strong technical and interpersonal communication (spoken and written).
Strong business ethics and values.
Aggressively maintains integrity and trustworthiness.
Accountability/Ownership
Analytical Ability/Problem Solving/Decision Making
Business Knowledge
Communication Skills
Computer Skills
Continuous Learning
Customer Service
Interpersonal/Relationship Skills
Quality
Safety
Sense of Urgency/Entrepreneurialism
Team Effectiveness/Coaching
Time Management/Planning/Organizing
Values/Trust/Integrity
Great Mechanical and Technical Aptitude
Walk up to a ¼ mile at a time.
Bend, squat and/or reach as needed.
Must understand and speak English.
Sitting, standing, walking, lifting and/or carrying objects up to 50 lbs.
Willing to travel up to 25% of the time.

Responsibilities

Supervise the internal management of Sales Engineering procedural processes.
Plan, prioritize and supervise the execution of daily job assignments to ensure timely completion of departmental objectives.
Supervise the appropriate assignment and completion of Sales Engineering project work.
Accountable for the successful completion of Sales Engineering deliverables.
Communicate the Company mission and values to the department.
Demonstrate support for company programs through words and actions.
Maintain fair and consistent application of all Company policies and procedures.
Implement departmental process improvements to increase efficiency and accuracy.
Recognize procedural deficiencies and perform necessary duties to correct problems.
Hire new engineers as needed to maintain adequate staffing levels.
Professionally develop new engineers to promote career enhancement. Resolve personnel issues or conflicts to extent of authority.
Interact successfully with customers (both internal and external) to understand technical requirements and resolve issues.
Interact successfully with vendors and service providers to understand technical requirements and resolve issues.
Complete assigned design and technical development projects independently.
Provide interdepartmental Sales Engineering support.
Perform other duties as directed by the Director of the Sales Engineering Department