Sales Engineer | Federal Team

Avaya

40d • Remote

About The Position

Avaya is shifting the global enterprise customer experience (CX) landscape toward a unified, AI-driven, and open cloud architecture. We are seeking a highly accomplished Sales Engineer III tobe a primary technical driver in accelerating our portfolio adoption focused onCCaaS (Contact Center as a Service), Omnichannel, AI/ML, Intelligent Orchestration, andBusiness Application Integration.

This role is for a strategic technologist and storyteller who can translate complex, multi-modalcapabilities into tangible business outcomes. While foundational knowledge of legacycommunications platforms is beneficial, success in this role is fundamentally tied todemonstrating expertise and driving adoption of our modern, open, and cloud-based CXsolutions.
 

Requirements

• Minimum of 8 years in a technical pre-sales, solution consulting, or solutionarchitecture role, with at least 5 years specifically focused on CCaaS/SaaS/Cloud contactcenter market.
• Prior FEDERAL experience required. Security clearance preferred.
• CCaaS Architecture: Deep, hands-on experience designing and presenting moderncloud contact center reference architectures, including knowledge of microservices,global multi-region deployments, and consumption models.
• AI/Intelligent Automation: Proven ability to articulate the value of AI in CX (e.g., self-service containment, agent augmentation, journey analysis) and experience integratingconversational AI solutions (bots, NLP).
• Omnichannel Journey Design: Expertise in mapping and designing end-to-endcustomer journeys that leverage digital channels and maintain context across channelsand systems.
• API/Integration Proficiency: Strong understanding of RESTful APIs, Webhooks, andCPaaS concepts, with the ability to discuss business application integrations (Salesforce,ServiceNow, etc.) with technical teams.
• Orchestration/Workflow: Practical knowledge of building and demonstratingsophisticated, data-driven workflows using orchestration tools or low-code/no-codeplatforms.
• Executive Presence: Exceptional communication, presentation, and whiteboarding skills,with the ability to simplify complex technical concepts for C-level audiences.

Nice To Haves

• Traditional Avaya Stack Knowledge: Practical experience or strong familiarity withheritage Avaya on-premise portfolio, including Avaya Aura (CM, SM, SMGR), Elite, andrelevant applications. This knowledge is valuable for advising customers on strategic,phased migration paths to the cloud.
• Scripting/Development: Basic familiarity with scripting languages (e.g., JavaScript,Python) or development environments to rapidly prototype and demonstrate integrationcapabilities.
• Certifications: Relevant cloud certifications (e.g., AWS, Azure) or specialized CCaaSvendor certifications.
• Travel Requirements : Willingness to travel to support business as required averaging 2x permonth for 2-3 nights.

Responsibilities

• Solution Architecture & Design (CCaaS/Omnichannel): Lead the technical discoveryand design of complex, large-scale CCaaS solutions, ensuring seamless integration ofvoice and digital channels (chat, email, social, messaging).
• AI Integration & Orchestration: Architect and present solutions utilizing embeddedand third-party AI/ML services for conversational AI, real-time agent assist, sentimentanalysis, and intelligent workflow orchestration across the customer journey.
• Demonstration & Proof of Value: Create, customize, and deliver compelling, high-impact product demonstrations and Proof of Concepts (PoCs) that clearly illustrate thebusiness value of our platforms, showcasing integrations with core business applications(CRM, WFO, ERP).
• Technical Expertise & Advocacy: Act as the trusted technical advisor to the sales teamand customer executives, guiding discussions on security, compliance, API integration ,cloud architecture, and total cost of ownership (TCO) for modern cloud CX solutions.
• Competitive Strategy: Maintain expert-level knowledge of the CCaaS competitivelandscape (e.g., Genesys, NICE CXone, Amazon Connect) and effectively positionAvaya’s differentiation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level