Sales Engineer Tier 2 / Tier 3 (IT Managed Services)

First Call•Missoula, MT

40d•$71,000 - $87,000•Hybrid

About The Position

As a Sales Engineer, you'll be a key technical member of the Sales Team, bringing expertise into every stage of the sales process. You'll design smart, practical, and profitable technology solutions that solve client challenges while maintaining company standards and margins. You'll collaborate with vCIOs, vCISOs, TAMs, the CTO, Project Managers, Vendors, and Professional Services Engineers to turn client requirements into clear, deliverable solutions. This is a hands-on, client-facing role where precision, communication, and teamwork are essential.

Requirements

Tier 2: 3-5 years as a Tier 2 Engineer
Tier 3:3-5 years as a Tier 3 Engineer
MSP experience strongly preferred
LAN/WAN infrastructure, cloud, security, Microsoft 365, VoIP (depth varies by tier)
Strong client communication, consultative selling, collaboration, and vendor management

Nice To Haves

Bachelor's in Information Technology, Business, or related field preferred
Cisco, Microsoft, Security+ a plus

Responsibilities

Work as part of the Sales Team to move opportunities forward and present clear, value-driven solutions.
Design and scope standardized, scalable, and supportable solutions aligned to First Call's technology standards.
Balance solution fit, standards, and margin while preparing quotes, proposals, and technical diagrams.
Coordinate with vendors on pricing, design validation, and SKUs; manage discounts and vendor relationships.
Use quoting/configuration tools (ConnectWise CPQ, distributor portals) to deliver accurate and timely quotes.
Leverage AI tools (ChatGPT, Microsoft Copilot) and vendor programs to improve speed and accuracy.
Document solution designs for delivery hand off and ensure clarity for implementation teams.
Track requests, quotes, and estimates-ensuring nothing falls through the cracks.
Maintain awareness of market and technology trends to improve solution design and team performance.