Tier 2 - IT Engineer / Cincinnati

Tech-Keys • Cincinnati, OH

1d • $75,000 • Onsite

About The Position

Tech-Keys is looking for an Experienced Tier 2 IT Engineer to join their team! The successful candidate will work out of one of our clients headquarters as part of an IT team to diagnose and troubleshoot technical issues, maintain computer systems, and provide remote and onsite support. They should be comfortable with quickly adapting to new technologies and working both independently and in a team environment.

Requirements

• Proven experience working as a Tier 2 IT engineer for at least 3 years
• Excellent customer service and communication skills
• Excellent problem solving and analytical skills
• Ability to explain technical solutions in a clear and understandable manner
• Experience in 365 administration
• Networking experience
• Experience trouble shooting printers
• Experience with Azure
• Experience with datto

Nice To Haves

• Degree in Information Technology is a plus
• MS - 102 certification is a plus
• MD - 102 certification is a plus

Responsibilities

• Diagnose and troubleshoot technical issues
• Maintain computer systems
• Provide remote and onsite support
• Maintain documentation of processes, issues, and solutions
• Work on 15-20, and resolve 12- 14 Tier 2 tickets each day
• Provide the best possible solution to clients
• Maintaining clear communication with clients
• Keeping assigned tickets organized and updated
• Periodic assignment of afterhours oncall support
• Periodic visits onsite at our clients

Benefits

• Up to $75K / Year, based on experience
• Health, Dental, Vision & other additional benefits
• 401K (With 4% Match) eligible after 90 Days
• Generous PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees