Managed IT Services General Support Engineer (Tier 3)

RSM•Des Moines, IA

13h

About The Position

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. The Managed IT Services General Support Engineer provides you with a unique opportunity to be a part of our dynamic practice. As our company continues to grow, we are looking for individuals who seek roles that expose them to multiple facets of technology, business, and consulting. Our team is composed of smart, self-motivated individuals who thrive in a cohesive and results-oriented environment and enjoy the challenge of real responsibility. As a Managed IT Services General Support Engineer, you will work directly with our highly trained consultants and have access to a large cross-section of client environments that develop your IT career. Many of the job responsibilities required of a Managed IT Services General Support Engineer are directly related to providing superior support for client technology environments. Examples of assignments include: Capturing client requirements Infrastructure operations and management Adopting and learning new technologies Performing Enterprise Administration and Engineering tasks Troubleshooting business application issues

Requirements

Degree or Certification in IT related field
Has IT certifications (Such as Microsoft, ITIL)
Minimum of 7 years in IT
Experience with Windows 10/11, Windows Server, virtualization, server management, storage, and general networking
Proven experience with Windows Active Directory, Group Policy, DNS, DHCP, NTFS, Print Management, and other common Windows server functions
Proven experience with Office 365 user, mailbox, and policy administration
Proven experience in email flow troubleshooting including spam filtering, quarantine, public DNS records and other related services
Comfortable with Microsoft On-Prem Exchange management
Well-rounded experience in VMWare/Hyper-V, Server Administration, Entra/M365, Networking
Familiar with network concepts and troubleshooting
Experience in large, complex environments with multiple locations
Familiar with standard IT practices and policies
Familiar with IT service management tools and processes (helpdesk, ticketing, etc.)
Eagerness to contribute

Nice To Haves

MSP Experience
Understanding of ITIL Foundation framework and practices
Excellent written and verbal communication, problem solving and analytical skills
Strong judgment, issues management, and problem analysis techniques
Strong presentation, facilitation, time management, and prioritization skills
Proven ability to work both independently and as a part of a team
Demonstrated ability to balance priorities

Responsibilities

Capturing client requirements
Infrastructure operations and management
Adopting and learning new technologies
Performing Enterprise Administration and Engineering tasks
Troubleshooting business application issues

Benefits

At RSM, we offer a competitive benefits and compensation package for all our people.
We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients.
Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits .
All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership.
RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities.
If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at [email protected] .
RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders).
If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.
RSM will consider for employment qualified applicants with arrest or conviction records.
For those living in California or applying to a position in California, please click here for additional information.
At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role.
The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc.
As such, pay for the successful candidate(s) could fall anywhere within the stated range.
Compensation Range: $69,800 - $132,000
Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.