Sales Engineer II

Seagull Software

2d • Remote

About The Position

You are eager to expand your knowledge of valuable sales and technical skills at a successful and innovative software company that sells a product beyond the ordinary. As an integral part of a high-performance sales team, you thrive in supporting end-users and go-to-market partners while providing technical pre-sales support.

Requirements

• Minimum 3-4 years of experience working in a technology company in a pre-sales technical capacity or customer-facing post-sales capacity (professional services or technical support)
• 3-4 years of experience in a customer-facing role, presenting/demonstrating technical solutions
• Some familiarity with direct sales, value-added sales, and/or distribution channels
• Excellent verbal and written English and local language communication skills
• Strong organizational habits and outstanding attention to detail with the ability to work in a fast-changing, dynamic environment
• Experience with Salesforce or other CRM software
• Demonstrable knowledge of Windows and Windows printing architecture
• Working knowledge of databases, networking, EPR/WMS/MRP applications
• Experience and understanding of Cloud infrastructure and SaaS applications
• Ability to travel within the region up to 50%
• Familiarity with Scripting languages (VBScript, Python, Perl, etc), XML, JSON, YAML, and web interfaces
• Familiarity with GS1 and/or RAIN RFID Standards
• Work in the regional/corporate office when events or other activities occur as needed
• Bachelor's degree in a related field or equivalent experience.

Responsibilities

• Provide customers and partner representatives with in-depth technical product and related solution assistance during pre-sales discussions.
• Discover the customer's business requirements and technical pain points and map them to our solutions.
• Support sales productivity by securing the “technical close” in complex solutions and partner with clients and internal customers as the main pre-sales technical interface.
• Work closely with assigned salespeople and channel partners in the pursuit of major accounts.
• Collaborate with assigned salespeople, Channel Sales Reps, Product Management, and other cross-functional teams to ensure proposed deals include technical solutions that accurately address customer requirements.
• Act as a technical resource for partners, including technical training and pre-sales consultancy.
• Lead web and in-person meetings with partners and end users to provide product demonstrations, discuss technical concepts, and product features and benefits.
• In partnership with channel partners and the Sales department, you will assist in understanding the customer's business problem and pain point(s), propose the right solution, and develop project strategies to ensure a successful solution implementation
• Collaborate with sales to manage key accounts post-sales.
• Capture feature requests from partners and customers and work with product management to inform roadmaps, including data from technical losses.
• Input and update records accurately and manage data in Salesforce on all client interactions, including technical notes and information to assist the sales process.
• Other duties as assigned

Benefits

• Excellent medical, dental, and vision plan
• 401K with 100% employer matching up to 3.0% with immediate vesting period
• Accrual of 21 days of PTO (combined vacation and sick days) per year for the first four years of employment, with additional accrual increases for years of service
• 10 paid company holidays per calendar year
• Company-paid life insurance, short-term and long-term disability benefits
• Tuition-reimbursement benefits
• Free parking (Redmond, WA HQ)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level