Sales Engineer II

GCI Communication Corp•Anchorage, AK

About The Position

GCI's Sales Engineer II will provide technical expertise, consulting, and solutions design as an integral part of the complete customer lifecycle, including pre and post sales, project management, support, consultation, and advocacy. Act as the technical liaison between the customer and the organization, ensuring solutions are designed to meet client requirements while aligning with company standards. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Solution Design & Technical Support Interpret customer requirements and translate them into technical solutions and basis-of-design documentation. Lead ad-hoc brainstorming sessions with internal teams (Engineering, Operations, Product) to develop innovative, complex solutions tailored to customer needs. Design and validate network and technology solutions aligned with company capabilities, defined products, standards, and regulatory/funding compliance. Design solutions across multiple disciplines (Cloud, Security, RF, Transport, etc.), including supporting literature, diagrams, presentations, demos, and write-ups. Prepare high-level diagrams, accurate cost estimates, and validate technical feasibility. Serve as the primary technical liaison for assigned opportunities; lead executive-level solution discussions and act as an escalation point for design questions. Maintain accountability for success metrics and ensure solutions adhere to the Variable Speed Model (Simple, Routine, Complex), comply with organizational processes, and meet Operational Level Agreements (OLA) timelines. Sales Process Support Support the sales process by translating customer needs into realistic technical designs, creating high-level solution architectures, and providing accurate estimates and documentation. Collaborate with Account Managers, Program Managers, and Sales Managers to support sales initiatives, customer relationship management, and strategic program direction. Participate in proposal development, RFP/RFI/RFQ and other sales responses, and deliver technical presentations. Participate in gate reviews to present design details and ensure timely completion of deliverables per OLA. Maintain accurate records of technical requirements, estimates, and deliverables to support sales and compliance processes. Maintain accurate client records for COGS, capital, pricing data, and scopes of work for estimations, projects, and operational service definitions. Function as a subject matter expert (SME) for client services technical details and coordinate with technical service teams for timely and consistent delivery. Ensure all proposals and designs adhere to company standards and funding guidelines. Customer & Executive Engagement Serve as the primary technical liaison for assigned opportunities, ensuring clear communication of technical requirements and concepts. Provide technical consultation and respond to customer inquiries promptly and accurately. Lead strategic solution discussions with customer executives focused on near-term deployments. Present technical roadmaps that align with customer objectives and GCI capabilities. Support post-sales activities including onboarding, technical handoff, and resolution of design-related issues. Build and maintain strong customer relationships through technical advocacy and solution alignment. Product Support & Continuous Improvement Stay current with emerging technologies, telecommunications industry practices, and company systems, processes, product, and service offerings. Maintain a strong understanding of the competitive landscape and market dynamics, including strengths, weaknesses, opportunities, and threats. Provide feedback to Product Management and Program Engineering by capturing customer use cases, identifying opportunities, and assessing new technologies. Contribute technical expertise and market awareness to product development initiatives, including testing new products and validating capabilities. Advocate for enhancements that improve scalability, compliance, and delivery speed. Collaborate with internal teams to ensure product capabilities align with customer expectations.

Requirements

A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
High School diploma or equivalent.
Bachelor’s degree in Business, Computer Science, Telecommunications, or relevant technical discipline.
Minimum of four (4) years of relevant experience within the information technology field at a medium to large business, enterprise, or organization.
Experience must include sales, design, or implementation experience in at least two (2) of the following areas:
Data and IP Services (MPLS, VoIP, VPN, IP PBX)
Managed Network Services (LAN, WAN, CDN, Managed IP PBX, Wi-Fi)
Managed Security Solutions (Firewall Services, DDoS Mitigation, Threat Monitoring)
IT Applications Management (Web Services, Customer Technical Applications)
Local Exchange Carrier (LEC) Services (LEC Last-Mile Connectivity, LEC Communications)
Layer 2 Proficiencies (Ethernet, VLAN, MPLS, QinQ, Spanning Tree Protocol)
Transport Services (Fiber Optic, Microwave, Satellite [LEO, GEO], Copper)
Facilities Experience (Central Office, Data Rooms, Power and Environmental Systems)
This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.

Nice To Haves

Current Associate or Professional-level certification in Cisco and/or Juniper (e.g., CCNP, CCDP, CCIE, JNCIP, CISSP).
Experience with IP Telephony, videoconferencing, and route/switch technologies.
Knowledge of cloud computing and hosted applications as a service (IaaS, PaaS, SaaS).
Familiarity with higher-layer technologies, back-office functionality, and business applications.
Proficiency in network documentation and Visio.
Knowledge of or experience with enterprise, healthcare, or education vertical markets.
Telecommunications experience.
Other relevant telecom industry or job specific certifications.

Responsibilities

Interpret customer requirements and translate them into technical solutions and basis-of-design documentation.
Lead ad-hoc brainstorming sessions with internal teams (Engineering, Operations, Product) to develop innovative, complex solutions tailored to customer needs.
Design and validate network and technology solutions aligned with company capabilities, defined products, standards, and regulatory/funding compliance.
Design solutions across multiple disciplines (Cloud, Security, RF, Transport, etc.), including supporting literature, diagrams, presentations, demos, and write-ups.
Prepare high-level diagrams, accurate cost estimates, and validate technical feasibility.
Serve as the primary technical liaison for assigned opportunities; lead executive-level solution discussions and act as an escalation point for design questions.
Maintain accountability for success metrics and ensure solutions adhere to the Variable Speed Model (Simple, Routine, Complex), comply with organizational processes, and meet Operational Level Agreements (OLA) timelines.
Support the sales process by translating customer needs into realistic technical designs, creating high-level solution architectures, and providing accurate estimates and documentation.
Collaborate with Account Managers, Program Managers, and Sales Managers to support sales initiatives, customer relationship management, and strategic program direction.
Participate in proposal development, RFP/RFI/RFQ and other sales responses, and deliver technical presentations.
Participate in gate reviews to present design details and ensure timely completion of deliverables per OLA.
Maintain accurate records of technical requirements, estimates, and deliverables to support sales and compliance processes.
Maintain accurate client records for COGS, capital, pricing data, and scopes of work for estimations, projects, and operational service definitions.
Function as a subject matter expert (SME) for client services technical details and coordinate with technical service teams for timely and consistent delivery.
Ensure all proposals and designs adhere to company standards and funding guidelines.
Serve as the primary technical liaison for assigned opportunities, ensuring clear communication of technical requirements and concepts.
Provide technical consultation and respond to customer inquiries promptly and accurately.
Lead strategic solution discussions with customer executives focused on near-term deployments.
Present technical roadmaps that align with customer objectives and GCI capabilities.
Support post-sales activities including onboarding, technical handoff, and resolution of design-related issues.
Build and maintain strong customer relationships through technical advocacy and solution alignment.
Stay current with emerging technologies, telecommunications industry practices, and company systems, processes, product, and service offerings.
Maintain a strong understanding of the competitive landscape and market dynamics, including strengths, weaknesses, opportunities, and threats.
Provide feedback to Product Management and Program Engineering by capturing customer use cases, identifying opportunities, and assessing new technologies.
Contribute technical expertise and market awareness to product development initiatives, including testing new products and validating capabilities.
Advocate for enhancements that improve scalability, compliance, and delivery speed.
Collaborate with internal teams to ensure product capabilities align with customer expectations.