Sales Engineer I
About The Position
We’re passionate about helping hard-working entrepreneurs grow their property management businesses. We’re a collective of uniquely talented individuals who are at the top of our game and are determined to get better at what we do every day. There’s zero competition or micromanagement—everyone is the master of their domain, ready to collaborate wholeheartedly with one another and celebrate each other’s successes. Our determination to make our customers’ lives better and break records is contagious—you find yourself becoming intensely passionate about the work that we do, even if the property management industry was never on your radar before you got here. The role of Sales Engineer is designed to increase win rates and improve customer satisfaction and the following core knowledge-centers are the priorities within the role: Value Added Services Knowledge for the Buildium and Propertyware customer bases, Sales Process Best Practices, Property Management Industry Knowledge & Competitive Solution / go-to-market insight. This position will report to the Vice President of Sales for Value Added Services.
Requirements
- A commitment to using good judgement
- 3-5 years of solution engineer or sales experience
- In-Depth knowledge and understanding of sales conversation, strategy, and process
- Understand and operate sales systems and processes
- Experience in a SaaS-based model
- Bachelor’s Degree, preferably in business management or accounting
- Superb people/collaboration skills -- able to prioritize and work cross-functionally across multiple teams, build trust and influence all levels of the organization, specifically department heads
- Proficient analytical skills -- analyze multiple sources of data to give recommendations
- Self-directed, driven, and highly motivated with excellent communication skills
- An intellectual curiosity that inspires interest in product capabilities, processes and domain knowledge
- Base knowledge of API management - what they are, how they work; ability to convey technical aspects of an API to potential customers
Responsibilities
- Solution Knowledge Domain knowledge of Value Added Services for the Buildium & Propertyware customer bases.
- Transparent feedback to the customer and Sales Consultant when use-cases are not a good VAS fit
- Strong cross-functional collaboration across Sales Leadership, Customer Success, Onboarding, Marketing, Sales Ops, and Product
- Provide coaching during team meetings and one-on-ones regarding product direction and industry trends
- Participation throughout the sales process to provide expertise and guidance on non-standard use-cases
- Stay up to date on industry trends by joining property management community groups
- Work with business partners and cross-functional teams to understand property management landscape
- Guidance regarding industry knowledge for the sales team
- Serve as a consultant for prospects regarding competitive differentiation
- Provide rep direction and training related to competition within the industry
- Continuously expand their own knowledge of competition
- Work with the success, product, and marketing teams to provide feedback on competitive information
- Collect Voice of Sales and Voice of Customer feedback in accordance with feedback process
- Distribute feedback to Marketing and Product on market trends and solution opportunities
Benefits
- Health, dental, and vision insurance.
- Retirement savings plan with company match.
- Paid time off and holidays.
- Professional development opportunities.
- Performance-based bonus based on position.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1,001-5,000 employees
