Sales Engineer (HVAC Systems)

Penn Technical Staffing•Scranton, PA

9d•Hybrid

About The Position

A well-established manufacturers' representative and distributor of commercial and industrial heating equipment located in Scranton, PA is seeking a Sales Engineer to join their team. This is a hybrid position. The company's focus is primarily with the sale of boiler room equipment and system components within the Pennsylvania market. The focused market segments include new construction and retrofit systems of commercial buildings, schools, hospitals, universities, institutional, and manufacturing. This person will develop customer relationships over the phone, over the counter, as well as visiting customer offices and job sites. The focus of the position is to assist in the quoting and sales of commercial equipment and projects but will also entail working within the Inside Sales Team and assisting with basic parts and equipment queries for service and mechanical contractors.

Requirements

Require an understanding of HVAC systems with some experience of hydronic and steam heating systems.
Engineering and technical background essential; knowledge of thermodynamics, fluid mechanics preferred.
Must be able to comprehend business math calculations, run a point-of-sale terminal, research HVAC/R items, and help prepare required sale and customer reports.
Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Must be a customer- and detailed-oriented individual with the ability and skills to meet, greet, and service customers.
Energetic and effective salesperson with a positive attitude that is conscientious, enthusiastic, articulate, and possesses a professional attitude to handle a fast-paced work environment.
Must be willing to learn and keep current with the latest developments and technology in the industry.
Effective team player that works well with others.
Skills in using Microsoft Office Suite, internet browser, and engineering software.
Must have strong attention to details, good organizational skills, and ability to meet deadlines.
Establish and maintain effective work relationships with new and existing customers through a high degree of professionalism and excellent interpersonal/communication skills.

Responsibilities

Identifies customers' product needs and coordinates execution of orders.
Assists contractors in design and layout of HVAC systems; including but not limited to recommendations of equipment, providing submittal information, and depicting piping and equipment locations using building drawing programs such as AutoCAD
Uses manufacturer-provided software for producing project layouts, submittal information, price quotes, etc.
Ensures customers are provided competitive pricing for all jobs, sometimes involving coordination with the Purchasing Department for vendor negotiations.
Partners with customers, vendors, the Inside Sales Department and the Accounting Department to resolve all customer service issues.
Shares market and competitor information with all applicable channels within the organization while establishing relationships and working partnerships.
Determines replacement components, according to inspection or verbal description of the old part and customer requirements.
Recommends and orders both catalog-listed and unlisted products for customers; recognizes products most purchased by customers, resolves commonly encountered technical problems, responds to incoming sales calls, makes outgoing customer sales or service calls and addresses customer complaints.
Recognizes and identifies service/maintenance parts and equipment to fulfill customer needs and answer customer questions.
Ensures desired level of profitability is obtained by: consistently following the pricing structure established for the company; achieving sales targets; and following established sales processes. Pricing to be coordinated with Sales Manager
Participates in both staff and customer training for new and existing product lines.
Assigned other duties as needed.
May serve as initial point of contact for new customers and sales activities.
May research, source, order, and purchase special orders and non-catalog items.
May act as liaison between outside sales representatives and assist with research, price checking, and order placing.