Sales Enablement & Operations Lead
About The Position
The Sales Enablement and Operations Lead is a pivotal player coach role designed to scale Figure’s lending teams through training, coverage, and operational rigor. You will own the end to end training lifecycle, from onboarding new hires to upskilling existing Loan Officers on new products and partner programs including LLC HELOC, DSCR, SMB, Retention, HIS, Lowe’s, and LendingTree. You will remain an active, licensed Loan Officer and serve as the primary utility or float LO and Team Lead, providing coverage across all pods during volume spikes or leaves of absence. In parallel, you will partner closely with Operations to improve approval workflows and use performance data to advise leadership on staffing, performance management, and remediation strategy.
Requirements
- Active NMLS license with eligibility and willingness to be licensed in all Figure operating states
- 3 or more years of experience in mortgage lending or HELOC sales, with Non QM or DSCR experience strongly preferred
- Deep proficiency in Salesforce and loan origination systems, with CSP experience preferred
- Ability to translate complex underwriting concepts such as variable rate calculations and margin plus prime into clear, repeatable training scripts
- Strong data analysis skills with the ability to interpret funnel and waterfall metrics
- Willingness to work flexible hours as a float or lead, including evenings and potential weekend spikes tied to retail partnerships
Responsibilities
- Own execution of the New Hire 30 60 90 ramp plan, ensuring new Loan Officers achieve at least Tier 1 funding targets within ramp timelines
- Deliver hands on training across Figure’s core systems including Salesforce CRM, CSP loan origination, and the Nice communication platform
- Upskill existing Loan Officers to transition between pods by certifying them on new products, workflows, and scripts such as DSCR entity reviews and Retention payoff conversations
- Conduct regular product update sessions for non licensed partner teams to ensure alignment on current guidelines and value propositions, including the Lowe’s HELOC program
- Maintain active licensure in all Figure operating states to act as primary backup coverage across all pods
- Step in to cover shifts for Loan Officers on PTO or leave to maintain service levels in high priority queues
- Provide surge support during high growth periods by entering the queue to reduce manual triage and maintain speed to lead SLAs
- Partner with Team Leads to coach Loan Officers on Performance Improvement Plans through daily call reviews and objection handling roleplay to move Tier 0 performers off PIPs quickly
- Review call recordings in the Nice system to identify knowledge gaps and continuously update training materials
- Act as a liaison between Sales and Operations to identify approval bottlenecks and implement process improvements that reduce manual touches and improve funded volume
- Analyze funnel conversion data and volume forecasts across Low, Target, and High scenarios to provide quarterly headcount recommendations across all sales pods
- Test new tools and features such as DDPv4 and auto dialers and provide real time feedback to Product and Operations teams
Benefits
- Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
- Company HSA, FSA, Dependent Care, 401k, and commuter benefits
- Employer-funded life and disability insurance coverage
- 11 Observed Holidays & PTO plan
- Up to 12 weeks paid family leave
- Continuing education reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
