About The Position
Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage Applications: Our Applications business unit focuses on delivering a suite of advanced communication tools designed to enhance customer engagement. From cloud contact centers to feature-rich unified communications solutions, our Applications team is dedicated to providing businesses with the tools they need to streamline operations and improve customer experiences. Why this role matters: We are seeking a world-class Sales Enablement professional who thrives at the intersection of facilitation, instructional design, and business performance in a fast-paced environment. This role is ideal for a high-impact facilitator and content designer who can command a room, design modern learning experiences, and translate complex product features, advantages, benefits, and processes into simple, compelling training that drives real behavior change. As a member of our Sales Enablement team, you will play a critical role in accelerating seller productivity, improving customer outcomes, and supporting global go-to-market initiatives across Unified Communications, Contact Center, and AI-enabled solutions. This is not a “check-the-box” training role. We are looking for someone who sees enablement as a strategic lever for revenue growth, not just content delivery.
Requirements
- Bachelor’s degree or equivalent professional experience
- 3+ years of experience in Sales Enablement, Sales Training, Corporate Training, or Instructional Design
- Proven experience facilitating live training for sales or customer-facing teams
- Strong communication, presentation, and facilitation skills
- Ability to manage multiple training initiatives simultaneously
- Comfort working in a very fast-paced, constantly evolving environment
Nice To Haves
- Experience in SaaS, UCaaS, CCaaS, CPaaS, or technology-enabled sales environments
- Prior experience carrying a sales quota or working directly in sales
- Experience designing blended learning programs using adult learning principles (ADDIE preferred)
- Familiarity with LMS platforms, CRM tools (Salesforce highly preferred), and enablement platforms (Highspot preferred)
- Knowledge and skilled in Rise Articulate
- Experience using AI tools to support learning design, content creation, coaching, or performance enablement
- Ability to write clear, effective AI prompts for generating learning content, scenarios, summaries, and assessments
- Willingness to travel when needed
Responsibilities
- Provide training support for Sales, Customer Success, Channel, Alliances, and Sales Development teams
- Facilitate instructor-led, virtual, and hybrid training sessions for new hires and tenured employees
- Create and maintain training schedules for onboarding, product releases and launches, and ongoing enablement
- Conduct needs assessments to identify skill gaps and recommend and build appropriate training solutions
- Design and develop blended learning programs, including: Instructor-led training (ILT) Virtual instructor-led training (VILT) Self-guided eLearning and microlearning
- Develop consistent and scalable training for new hires, experienced sellers, and partner audiences
- Prepare and distribute training materials such as presentations, job aids, exercises, and assessments
- Leverage AI tools and effective prompting techniques to accelerate content creation, personalize learning, and support rapid iteration of enablement assets
- Partner with Sales, Product, Marketing, and Operations to align training with business priorities
- Evaluate training effectiveness using learner feedback, performance data, and adoption metrics
- Use AI-assisted insights and analytics to continuously improve training content and delivery
- Represent Sales Enablement with internal stakeholders, partners, and cross-functional teams
- Support continuous improvement of enablement processes, tools, and best practices
- Comfortable learning and teaching systems, such as Salesforce, Gong.io, Success 360
- Drive Salesforce hygiene & workflow adoption
- Build Gong scorecards & coaching frameworks
- Optimize Sales Navigator usage
- Support Success 360 / CS tools
- Translate tech into behavior change
- Work as a fully competent, collaborative member of the Sales Enablement team
- Define expected outcomes for training initiatives and track their impact on learner performance and adoption.
Benefits
- Discretionary time off
- Medical, Dental & Vision Insurance
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
