Corporate Trainer

Alcova Mortgage LLC•Roanoke, VA

7h•Remote

About The Position

The Corporate Trainer will be responsible for the creation, development, and administration of training programs to meet specific business needs for new and existing employees. The Corporate Trainer is accountable for identifying the skills, knowledge, and abilities necessary for team members to perform their duties successfully and will provide accurate training of ALCOVA systems and processes.

Requirements

High school diploma, or equivalent education and experience; college degree in a relevant field preferred
Must have the ability to manage multiple tasks at one time
Must exhibit patience and understanding in all interactions
Training experience in the mortgage industry is required
Must have well-rounded knowledge of the mortgage industry as a whole
Expert-level knowledge of Encompass software is required
Confident and comfortable training large groups
Must be able to take risks and learn new things
Must have strong verbal and written communication skills
Must be enthusiastic, energetic, empathetic, and creative
Must be a self-started, resourceful, and value accountability
Passion to serve others both internal and external to the organization
Able to identify and resolve problems in a timely manner
Must be able to evaluate issues, assess risk, and be decisive
Able to understand and respond appropriately to basic inquires
Able to read, write, and communicate using the English language sufficient to perform job functions
Able to use Company equipment in assigned area (including but not limited to telephone, copiers fax machines, computers, internet, etc.).
Able to access, input, retrieve, and interpret information using applicable computer systems (including, but not limited to, Microsoft Word, Excel, Outlook, industry-specific computer software, etc.).
Well-versed with keyboard shortcuts and able to identity new ways to complete a task in less time
Relies on limited experience and judgment to plan and accomplish goals
Works well both independently and in a group with little supervision
Compliance with all Bank Secrecy Act (BSA), Anti-Money Laundering (AML) laws, and Office of Foreign Asset Controls (OFAC) requirements is required. Employee must complete annual training in these areas

Nice To Haves

Experience training Loan Originators/ Officers/Ops is preferred
Experience using or training in nCino is preferred
Experience as a Loan Originator/ Officer /Operational functions is preferred
Experience with Conventional, FHA, VA, USDA and Bond loan types

Responsibilities

Collaborate with VP of Training to create training collateral
Create written training materials for the Loan Originator, Loan Originator Assistant, and Processing roles
Create training collateral – written, videos, training decks, etc.
Create and facility training session both in-person and virtually
Maintain and update training collateral as needed
Develop additional value-added training as deemed necessary
Educate employees regarding process flows that are specific to Alcova Mortgage.
Create small training modules for the Wednesday Wakeup sessions
Conduct training specifically for Encompass
Conduct training specially for nCino
Educate employees regarding process flows that are specific to ALCOVA Mortgage
Answer questions and provide guidance around issues that pertain to training
Review employee loan files after training and provide feedback
Aspirations to learn more formal training methods including:
Learning about adult learning styles
Learning about the pathways to facilitation
Developing engagement techniques
Incorporating games and testing methods into training
Developing eCourses