Sales Development Specialist
Carrier•Boca Raton, FL
About The Position
We are seeking a proactive and detail-oriented Sales Development Specialist to support lead management, quoting, and sales effectiveness across our rental division. This role plays a key part in optimizing sales processes, enabling team performance, and ensuring a seamless experience for both customers and internal stakeholders. The ideal candidate combines operational excellence with a strong customer-focused mindset and a passion for continuous improvement.
Requirements
- High school diploma or GED
- 3+ years of experience in sales operations, enablement or inside sales
Nice To Haves
- Experience with quoting, pricing, or proposal development
- Experience in the HVAC rental industry
- Ability to manage multiple priorities and deadlines in a fast-paced environment
- Strong problem-solving skills and attention to detail
Responsibilities
- Own and manage the lead life cycle, including intake, qualification, tracking, distribution, and follow-up to drive timely conversion
- Manage and distribute incoming leads, ensuring proper tracking, prioritization, and alignment with sales objectives
- Prepare, review, and manage quotes for sales opportunities, ensuring accuracy, competitiveness, and responsiveness
- Monitor and manage shared inboxes and inbound inquiries, delivering prompt, professional communication across multiple business units
- Collaborate cross-functionally with sales, marketing, and other internal teams to drive alignment and improve the customer journey
- Support and lead special projects related to pricing strategy, sales process optimization, and operational improvements
- Identify, document, and implement scalable sales processes and best practices
- Develop and deliver training for sales team members and field personnel on CRM tools (e.g., Salesforce), sales processes, and best practices
- Provide ongoing coaching and support to sales representatives to enhance product knowledge, sales skills, and process adherence
- Enable sales team success by reinforcing tools, workflows, and consistent execution across the sales cycle
- Maintain accurate data and reporting within CRM systems (e.g., Salesforce), ensuring data integrity and usability
- Serve as a backup Inside Sales Representative, supporting customer interactions, opportunity progression, and revenue generation as needed
Benefits
- Health Care Benefits: Medical, Dental, Vision
- Wellness incentives
- Retirement Benefits
- Time off and Leave: Paid vacation days, up to 15 days
- paid sick days, up to 5 days
- paid personal leave, up to 5 days
- paid holidays, up to 13 days
- birth and adoption leave
- parental leave
- family and medical leave
- bereavement leave
- jury duty leave
- military leave
- purchased vacation
- Disability: Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account
- Health Care Spending Account
- Dependent Care Spending Account
- Tuition Assistance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
