Sales Development Representative (Hybrid) (Position located in New York)

KnowBe4•New York, NY

18h•Hybrid

About The Position

KnowBe4 is a global leader in Human Risk Management, securing over 70,000 organizations for more than 15 years with AI-powered solutions since 2016. Their HRM+ platform integrates continuous risk intelligence, advanced technical defenses, and personalized training to cultivate strong security cultures and reduce human risk against emerging AI-powered threats like deepfakes. The company emphasizes a commitment to protecting people, data, and the planet. This Sales Development Representative position, located in the New York area, serves as pre-sales support, focusing on qualifying leads early in the sales funnel. The role involves researching potential customers, educating prospects on product offerings, and qualifying leads before handing them off to the sales team. A primary objective is to convert leads into qualified opportunities through collaboration with marketing and sales on program and inbound lead generation campaigns. The individual is expected to meticulously track all qualification and lead management activities using Salesforce.com and a Sales Automation Tool.

Requirements

Bachelor’s degree or relevant experience
Experience with Gmail and Google Docs
Experience with MS Office
Proven Leadership abilities
Organizational project management experience
Excellent verbal and written communications
Good computer skills
Friendly phone voice
“Pleasantly persistent” as it can take multiple tries to reach a prospect
Ability to leave a message and sound interested
Must be highly organized and results-oriented

Nice To Haves

Familiarity with standard concepts, practices and procedures within the IT Security Field a plus

Responsibilities

Identify and qualify prospective customers who are a good fit for KnowBe4’s range of products and services (including Egress)
Develop opportunities for the sales team from prospecting and marketing generated leads
Develop and implement outbound prospecting to engage prospective buyers
Respond, engage and qualify inbound leads and inquiries
Collaborate with sales and marketing team members on strategic sales approach
Develop and execute on a strong prospecting plan of attack, including email and call scripts
Track all relevant qualification and lead management activity using Salesforce.com
Ensure successful follow through of sales cycle by maintaining accurate activity and lead qualification information in Salesforce.com and Salesloft
Provide in depth information to the Regional sales teams to enable the most qualified and productive demos