Sales Development Representative

Intercom•San Francisco, CA

28d•$37 - $47•Hybrid

About The Position

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? As a Sales Development Representative, your role is to lay the foundation for Intercom Sales by engaging with prospects and customers to help them understand the value of Intercom, and moving them forward in the sales process. As Intercom's first point of contact you’ll play a monumental role in showcasing the Intercom brand! This is done by creating an impactful first impression and building momentum for not only the sales team, but the company as a whole. We’re creating a world-class sales organization, and are so excited you are interested in being an integral part of that! We strongly believe in the overall growth and continued development of each new hire. When joining the Sales Development team at Intercom, you join a community that believes in your future as a power-house closer! We're looking for folks dedicated to their development, excited to work in a fast moving environment, and strive to be better than they were yesterday.

Requirements

Excellent written and verbal communication
Exceptional listening skills & the ability to take quick action on what you’ve learned
Strong organization and time management
Intellectual curiosity and problem solving
Collaborative and coachable
Highly motivated and self-driven

Nice To Haves

Bachelor's Degree preferred
0-3 years of work experience (Sales and/ SaaS experience is a +)
Familiarity with these systems and tools - SFDC, Outreach, Chilipiper, Linkedin Sales Navigator, Gong, Vidu, Google Suite

Responsibilities

Engaging with potential and current customers to assess mutual fit via Intercom Inbox, phone, email & Linkedin
Multi-tasking fast paced conversations while maintaining an engaging and positive experience for Intercom’s potential customers
Working closely with Account Executives to build pipeline and drive deals
Maintaining an up-to-date knowledge of our product and the value we can provide our customers
Working with cross-functional partners to continuously better our workflows
Engaging in team development and mentoring