Sales Development Representative

K Group Companies•Grand Rapids, MI

About The Position

The Sales Development Representative is responsible for driving sales leads and setting sales appointments while creating and maintaining new client relationships. This role involves identifying new client targets for business opportunities, building contact campaigns, identifying right fit customers, and closing new first-time appointments. Effective communication, negotiation, and adaptability are key traits for success. Collaboration with cross-functional teams is essential to meet sales meeting targets and contribute to overall business growth. About K Group Companies K Group is a locally owned and operated group of technology companies that was established in 1980 and located in Grand Rapids, MI. We proudly serve clients across the United States, with a strong focus on Michigan. Our expertise spans a wide spectrum of technological services, ensuring that we deliver exceptional solutions at the highest level of quality. Rooted in principles of excellence and creativity, our culture is dedicated to fostering collaboration, innovation, and inclusivity. Why Work Here? âGreat focused team environment.â For more than 40 years, K Group Companies has been one of West Michiganâs premier technology providers. From Managed IT services to physical security integration, our team has established itself as a known, trusted advisor to our community. As a local, 3rd generation family-owned business, we pride ourselves in reliable, intentional, and committed relationships with our customers â and each other! Whether we are helping customers secure their environment, beating each other at Mario Kart in our Team Zone arcade, or grabbing lunch at our local BBQ restaurant, we delight in collaboration and making a difference as a team. We truly believe that we are better together!

Requirements

Familiarity with CRM platforms
Previous experience in sales and customer service
Ability to multitask and work well under pressure
Professional and detail oriented with excellent organizational skills
Deadline and detail-oriented
Strong organizational skills
Ability to build rapport with clients
Strong computer skills

Responsibilities

Identify new target clients for business opportunities and proactively reach out to potential customers through various sales channels, such as cold calling, networking events, and referrals.
Conduct contact campaigns with presentations and demonstrations to educate prospective clients on the features and benefits of our products/services.
Develop and maintain a deep understanding of our products/services, as well as the industry trends and competitors, to effectively position our offerings.
Create customized sales campaigns to contact new clientâs terms that align with both the client's needs and company objectives.
Build and maintain strong relationships with customers through regular follow-ups and excellent customer service.
Collaborate with the internal teams to ensure smooth and successful client hand-offs through the sales lead process.
Meet or exceed monthly and quarterly sales targets set by the company.
Continuously update and maintain accurate sales records and CRM database.
Stay updated on market trends, industry news, and competitors' activities