Sales Development Representative | PST | Remote

Grafana Labs

10h•Remote

About The Position

Grafana Labs is a remote-first, open-source powerhouse with over 20 million users globally. They assist more than 3,000 companies, including Bloomberg, JPMorgan Chase, and eBay, in managing their observability strategies using the Grafana LGTM Stack, available as fully managed Grafana Cloud or self-managed Grafana Enterprise Stack. The company is rapidly expanding while maintaining its open-source legacy, global collaborative culture, and dedication to meaningful work. The team thrives in an innovation-driven environment characterized by transparency, autonomy, and trust. As a Sales Development Representative (SDR), the role encompasses three primary missions: guiding users and prospects through their Grafana journey by providing resources and support; collaborating with the Sales Team to identify new business opportunities crucial for revenue goals; and developing valuable, transferable skills for career advancement. This position involves balancing reactive responses to inbound inquiries with proactive outreach to target accounts. It requires a research-oriented, detective mindset to craft thoughtful, value-add messaging, confidence in phone-based business conversations, and proficiency in using AI tools to enhance productivity. This is a demanding yet rewarding role within a fast-paced and challenging environment, suitable for individuals starting their career or transitioning into the tech industry, offering strong professional and personal development support within a team-first, humble, and technically curious culture.

Requirements

Located in NORAM
Open to feedback and coaching, always looking for ways to improve
Clear and concise written and verbal communication style
Excellent organizational skills and the ability to prioritize many tasks and demands
Willingness and ability to take on any task - no matter how small or big - with a focus on quality
Resourceful and proactive in an environment that is constantly evolving
Driven by purpose and by winning with a team-first attitude

Responsibilities

Build and maintain knowledge of our technology, competitors, open source ecosystem, and industry trends
Follow up on inbound leads effectively and efficiently
Use a multi-channel approach (email, social, calling) to proactively outreach to new leads within target accounts; our top SDRs are confident and effective on the phone
Use Salesforce and Grafana dashboards for lead and account management and research
Use research and data to prioritize and customize outreach to target prospects and accounts via email and LinkedIn
Drive effective discovery conversations to understand users’ needs and goals in to provide them the appropriate resources and communicate how Grafana can help them
Consistently meet new business opportunity and pipeline targets
Collaborate with cross-functional teams such as marketing and sales to win as a team

Benefits

Equity
Bonus (if applicable)
100% Remote, Global Culture
Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication – Expect open decision-making and regular company-wide updates.
Innovation-Driven – Autonomy and support to ship great work and try new things.
Open Source Roots – Built on community-driven values that shape how we work.
Empowered Teams – High trust, low ego culture that values outcomes over optics.
Career Growth Pathways – Defined opportunities to grow and develop your career.
Approachable Leadership – Transparent execs who are involved, visible, and human.
Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
Global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.