Sales Development Representative

Veridian Service Partners • Dallas, TX

8d

About The Position

The Sales Development Representative serves as the first point of contact for customers, handling inbound and outbound calls related to scheduling, service inquiries, and customer support. Provides professional, courteous, and efficient service to ensure customer satisfaction and loyalty. This role is the bridge between a homeowner’s interest and a booked consultation, the single most important conversion point in our sales process.

Requirements

• High school diploma or equivalent; some college preferred.
• 1+ year of customer service or call center experience.
• Natural ability to lead a conversation while building rapport quickly over the phone.
• Strong communication and problem-solving skills.
• Proficient in Google Workspace, Microsoft Office and CRM systems.
• Comfortable working in a fast-paced, growing environment with limited structure.

Nice To Haves

• Bilingual (English/Spanish) a plus but not required.

Responsibilities

• Inbound Lead Management
• Respond quickly to inbound phone calls, web inquiries, and marketing leads
• Engage homeowners to understand project needs and qualify opportunities
• Schedule in-home consultations for the sales team
• Ensure a professional and positive first impression of the company
• Outbound Lead Follow-Up
• Conduct outbound calls to follow up on new leads, past inquiries, and marketing campaigns
• Re-engage homeowners who have not yet scheduled appointments
• Confirm upcoming appointments and reduce cancellations or no-shows
• Customer Engagement
• Educate homeowners on our services and the consultation process
• Handle basic questions about services, timelines, and expectations
• Provide a friendly and professional customer experience
• CRM & Administrative Duties
• Accurately document customer interactions in the CRM system
• Track appointment bookings, call outcomes, and follow-up activity
• Maintain organized lead records and ensure timely follow-up
• Performance & Team Contribution
• Meet or exceed daily and weekly performance metrics including calls, contact rate, set rate, issue rate, demo rate, booked appointments, and revenue per set appointment.
• Collaborate with the sales team to ensure smooth appointment handoffs
• Participate in team meetings, training, and coaching sessions

Benefits

• Competitive pay (based on experience)
• On-the-job training
• Company Expansion and growth opportunities
• Team-oriented work environment
• Consistent work year-round
• Great benefits + PTO package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED